SDI Application and Infrastructure SmartSourcing℠ Technical Support at a Major City’s Emergency Communications Office

Project Description

Since 1996, SDI has provided technical services to the emergency management offices in a major U.S. city, bringing well-certified talented staff and in-depth knowledge of the office’s systems and operations.

SDI Deliverables and Services:
  • On-site, 24x7x365 system support for over 77 LAN positions;
  • Reverse 911 implementation: Project Management and Technical Support for the implementation of a robust mass telephony system to reach the public in an expeditious manner to provide emergency instructions in the event of a crisis via a prerecorded action message.
  • Implementation of a collaborative incident management solution
  • Requirements Analysis for the client’s Emergency Management application, developed functional and data requirements in conjunction with a number of City departments and external departments and agencies providing real-time information.
  • SDI developed the BOMA Phase II GIS Application, a web-based application and data portal allowing decision makers access to critical building data and related floor plan data during daily dispatch operations.
  • 911 City base map development, using SDI’s First Chance Initiative students
  • City-wide emergency evacuation CADD file maintenance
  • Upgraded network and security equipment.
  • Firewall/security infrastructure assessments and recommendations
  • Ongoing support including:
    • Administrative support
    • Backup Network Support for ICLEAR and Command Vehicle
    • Desktop, Server and Email Support
    • IMC Support
    • Java Application Development and Application Support
    • Network Support
    • Technical ProjectManagement
    • Traffic Management
    • Financial AdministrativeSupport
    • GIS Support
Project Results

Everyday, the SDI staff delivers reliable technology systems and infrastructure support services, allowing the city’s 911 Center to process over 15,000 calls daily for emergency service.


SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors.

Learn more about how the SDI Team can advance your organization to a secure digital enterprise.

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