SDI Application and Infrastructure SmartSourcing℠ Technical Support at a Major City’s Emergency Communications Office

Project Description

Since 1996, SDI has provided technical services to the emergency management offices in a major U.S. city, bringing well-certified talented staff and in-depth knowledge of the office’s systems and operations.

SDI Deliverables and Services:
  • On-site, 24x7x365 system support for over 77 LAN positions;
  • Reverse 911 implementation: Project Management and Technical Support for the implementation of a robust mass telephony system to reach the public in an expeditious manner to provide emergency instructions in the event of a crisis via a prerecorded action message.
  • Implementation of a collaborative incident management solution
  • Requirements Analysis for the client’s Emergency Management application, developed functional and data requirements in conjunction with a number of City departments and external departments and agencies providing real-time information.
  • SDI developed the BOMA Phase II GIS Application, a web-based application and data portal allowing decision makers access to critical building data and related floor plan data during daily dispatch operations.
  • 911 City base map development, using SDI’s First Chance Initiative students
  • City-wide emergency evacuation CADD file maintenance
  • Upgraded network and security equipment.
  • Firewall/security infrastructure assessments and recommendations
  • Ongoing support including:
    • Administrative support
    • Backup Network Support for ICLEAR and Command Vehicle
    • Desktop, Server and Email Support
    • IMC Support
    • Java Application Development and Application Support
    • Network Support
    • Technical ProjectManagement
    • Traffic Management
    • Financial AdministrativeSupport
    • GIS Support
Project Results

Everyday, the SDI staff delivers reliable technology systems and infrastructure support services, allowing the city’s 911 Center to process over 15,000 calls daily for emergency service.

 

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