Today, organizations are being expected to deliver customer information instantaneously. When requested information is not available or inaccurate, customer satisfaction declines and brand reputation takes a hit.

SDI Presence provides the expertise you need for your enterprise applications, both short-term and long-term. For new applications, application upgrades, or optimizing existing application investments, SDI provides the technical leadership and broad skillset to realize stakeholder expectations.

SDI’s PMP- and ITIL–certified project managers lead our experiences application teams to manage software vendors, updates and upgrades, new releases, training, feature requests, problem resolution, and more. SDI offers both on-site application management services and remote services as needed.

SDI offers domain expertise in the following business critical applications:

Common Technologies, Applications, and Systems

  • Finance, Payroll, and Human Resources (ERP) Systems
  • Land Management Systems
  • Utility Billing/Customer Information Systems
  • Permitting/Inspections/Code Enforcement Systems
  • Facility and Class Management, Scheduling, and Registration Systems
  • Computer Aided Dispatch (CAD)/Records Management Systems (RMS)
  • Business License Systems
  • Geographic Information System (GIS)
  • Asset Management/Computerized Maintenance Management System (CMMS)
  • Enterprise Document Management/Records Retention Systems
  • Intranet/Collaboration/Workflow
  • Internet and eGovernment solutions
  • Mobile solutions/Field Access/Field Reporting/AVL Solutions
  • Advanced Metering Infrastructure (AMI) & Automatic Meter Reading (AMR)
  • Fleet and Fuel Management Systems
  • Online Procurement and Vendor Management Systems
  • Customer Relationship Managements (CRM) Systems
  • Supervisor Control and Data Acquisition Systems
  • Work Order Management
  • Event Management/Ticketing Systems
  • Online Recruitment Systems
  • Integrated Library Systems (ILS)
  • Traffic Management Systems
  • Parking Management Systems

SDI’s experience in enterprise application services includes:

  • Program Management, Project Management Office (PMO) and Quality Assurance
  • Needs Assessments
  • Requirements Gathering
  • Application Review and Enhancement
  • Installation and Configuration
  • Systems Integrations, including APIs and Web Services
  • Testing
  • Cut-over Management
  • Training
  • Go-live Support
  • Maintenance and Support
  • Upgrades and Add-on Modules
  • Security
  • Data Conversion
  • Data Migration
  • Programming
  • Source-code Management

SDI also performs Independent Verification and Validation (IV&V) of system:

  • User Requirements
  • Design Documents
  • Testing
  • Quality assurance
Proven Solutions That Drive Lower Operating Costs and Streamline Operations.

From enterprise resources planning (ERP) to utility billing systems to enterprise asset management (EAM) systems to time and attendance systems, SDI manages the ongoing cycle of software patching, configuration, and systems integration both on premise and in the cloud. Features and modules are evaluated within the context of your environment with your goals, and business processes in mind. Key considerations include:

  • Comparing your organization’s needs to software features and results
  • Compatibility with existing software/systems
  • Measuring meaningful and impactful KPIs
  • End-user acceptance or resistance

SDI brings the technical capacity to configure vendor technologies to specifically serve a client’s unique operational requirements – and we are committed to doing what it takes to make the technology work as a reliable part of our clients’ daily operations.

Our Comprehensive IT Services

In a complex and fast-changing world, you need a team that understands how to marry legacy technology with cost-saving, process-streaming, cutting-edge techniques. We’re honored to work with your teams to create sustainable solutions to the pressing tech challenges of today- and tomorrow. We’re more than a consulting firm. We’re your partner for a better future.

Learn more about our services ›

Presence Managed Services

As technology shifts and the way we use it changes, our team is on the ground every day to make sure it runs correctly, adapts to the situation, and prepares for the future.

Consulting

Where do you want to be next year? 10 years from now? What do you need to get there? We assess, plan, and even manage every step you take to move your organization forward.

Applications

Your next phase requires new technology. Our experts understand the market, understand your needs, and know-how to acquire and implement your tech while controlling costs.

Infrastructure

How does it run? How do we increase efficiency? How do we move to the cloud? Building an infrastructure means taking a comprehensive look and needs, goals, and possibilities.

Security

You run critical infrastructure. That means you are vulnerable to accidental disasters and intentional assaults. SDI provides the protection you need in a shifting security environment.

The Presence Difference

Presence is more than proximity. It means taking the time to know your organization’s unique needs and business strategies. Presence is being there when needed.

Contact SDI

Call SDI to assist you with achieving both your immediate and long-term enterprise application objectives.

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