Optimize Operations and Enhance the Passenger Experience

SDI Presence’s mass transit services provide the expertise and technology necessary to optimize operations, enhance the passenger experience, and drive sustainable growth. We offer the following services to support transportation authorities in these areas.

Technology Support Services

Our integrated support services include installation and integration of new equipment, proactive fault monitoring, technician dispatch for break/fix, troubleshooting, performance monitoring, reporting, and a single point of contact for all IT related issues. With our dedicated team of skilled professionals, we provide 24/7 support to address any technical challenges that may arise.

ITSM / ServiceNow

We have implemented ServiceNow to streamline and automate legacy IT Service Managment processes, allowing transportation authorities to help with employee experience and improve overall operations. Through detailed planning and seamless integration, we ensure that incidents, service requests, assets and knowledge management are efficiently handled, tracked, and resolved.

Call Center Support

With our comprehensive call center support services, transportation authorities can rely on us to meet the IT needs of their staff. Our dedicated 24/7/365 team is equipped to handle a wide range of IT support needs and deliver excellent customer service, minimizing downtime.


On-Premises Network Support 

Our on-premises network support services offer comprehensive solutions to ensure the smooth and efficient operation of transportation authorities’ networks. We provide network design and implementation, configuration management, troubleshooting, performance monitoring, and a single point of contact for all network-related issues. 

Cloud Assessments / Migration 

Our cloud assessments and migration services help our transit customers evaluate their existing IT infrastructure and determine the best approach for migrating to the cloud. We analyze the benefits and risks associated with cloud adoption, provide recommendations for optimizing cloud usage and costs, and ensure a smooth and secure migration process. 


Our cybersecurity services include risk assessments, the development of security strategies, implementation of robust security measures, and ongoing monitoring and incident response. By prioritizing security, authorities can prevent disruptions, maintaining rider passenger trust, and protecting sensitive passenger data and information. 

nd & 3rd

Busiest Airports in the World


Busiest Airline in the World


Largest Aviation Authority in the U.S.


Busiest Sea Port in North America


Largest Public Transit in the U.S.


Ranked Commuter Rail System in the U.S.

Our Comprehensive IT Services

In a complex and fast-changing world, you need a team that understands how to marry legacy technology with cost-saving, process-streaming, cutting-edge techniques. We’re honored to work with your teams to create sustainable solutions to the pressing tech challenges of today- and tomorrow. We’re more than a consulting firm. We’re your partner for a better future.

Learn more about our services ›

Presence Managed Services

As technology shifts and the way we use it changes, our team is on the ground every day to make sure it runs correctly, adapts to the situation, and prepares for the future.

Icon Consulting

Where do you want to be next year? 10 years from now? What do you need to get there? We assess, plan, and even manage every step you take to move your organization forward.

Icon Applications

Your next phase requires new technology. Our experts understand the market, understand your needs, and know-how to acquire and implement your tech while controlling costs.

Icon Infrastructure

How does it run? How do we increase efficiency? How do we move to the cloud? Building an infrastructure means taking a comprehensive look and needs, goals, and possibilities.


You run critical infrastructure. That means you are vulnerable to accidental disasters and intentional assaults. SDI provides the protection you need in a shifting security environment.

Icon Difference
The Presence Difference

Presence is more than proximity. It means taking the time to know your organization’s unique needs and business strategies. Presence is being there when needed.

Contact SDI

Contact us for more information about SDI’s Transportation Technology Solutions.

Contact Us