Seamless, end-to-end implementation of core applications

SDI’s Core Application Implementation Management services provide a comprehensive approach to designing, configuring, and deploying critical applications providing ERP, CIS and Billing, Human Resource Management, Payroll, Asset Management and IT Service Management. Additionally in the public sector we also implement Land Management systems, Permit Processing and Utilities billing systems.

SDI has successfully led core application implementations for utilities, public sectors, and energy management entities, including a recent project enabling a leading natural gas provider to establish and operate a new subsidiary. Our team supported this launch by implementing a tailored Gas Management System (GMS), providing a localized network, and designing a billing interface to enhance business operations and regulatory compliance.  

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Benefits of Working with SDI:

  • Tailored Solutions: We customize core applications to meet your specific operational goals.
  • Reliability and Compliance: SDI ensures compliance with regulatory requirements and provides ongoing support to adapt to evolving standards.
  • Optimized Workflows: Our solutions streamline processes such as usage tracking, contract management, and billing, allowing teams to focus on strategic goals. 
  • Scalability and Adaptability: Our implementations are designed to scale and adapt, providing flexibility for future growth and changes in the industry. 
  • Comprehensive Support: SDI offers continuous support, including network updates and hardware maintenance, to keep your systems running smoothly. 
Assessment
In-depth Needs Assessment

Evaluating industry trends, company objectives, and regulatory requirements to design a tailored solution.

Modular System Configuration

Building adaptable subsystems for core functions like billing, accounts receivable, and data tracking. 

Compliance Support
Comprehensive Testing and Quality Assurance

Rigorous testing phases to ensure stability, compliance, and system reliability.

Customer Self-Service Portals

SDI Presence can implement customer self-service portals that provide convenient access to billing information, account management tools, and support resources. SDI brings a wealth of knowledge and experience in analyzing an organization’s unique requirements, designing tailored solutions, and overseeing the end-to-end implementation process. From conducting comprehensive assessments of existing systems to recommending suitable technologies, these integrators guide clients in choosing the right CIS System.

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SDI leverages their technical expertise to integrate the new system with existing infrastructure, ensuring minimal disruption and optimal performance. Additionally, SDI’s professional services/program management/organizational change management/systems integration teams work together to manage the implementation/system integration work streams in order to maximize the benefits of the new system. SDI also provides application management maintenance and support services to ensure the long-term efficiency, adaptability, and scalability of the implemented solution set, allowing businesses to stay agile in a dynamic market while delivering an enhanced customer experience through accurate and streamlined billing processes.

Through user-friendly interfaces and intuitive functionality, your customers can easily view and pay invoices, update their contact information, manage subscriptions, and access FAQs and knowledge bases. By offering self-service options, you can enhance the customer experience, reduce the burden on your customer support team, and increase customer loyalty.

Virtual CIOs

Strong IT strategy is essential for staying competitive and ensuring your organization’s success. However, not every company can afford a full-time Chief Information Officer (CIO). That’s where our Virtual CIO (vCIO) service comes in. We provide you with access to expert guidance and strategic IT leadership without the cost and commitment of a full-time executive.

What is a Virtual CIO?​

A virtual CIO is a seasoned IT professional who collaborates with your organization on a part-time or as-needed basis to provide high-level strategic advice, IT planning, and technology leadership. They act as a trusted advisor, helping you align your organizations goals with your IT initiatives to achieve and maintain greater efficiency, security, and growth.

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Virtual Chief Information Security Officer (vCISO)

Organizations need robust security leadership but don’t always have the resources or need for a full-time Chief Information Security Officer. Our Virtual CISO (vCISO) services deliver expert guidance and strategic security oversight tailored to your organization’s unique needs.

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With our vCISO offering, you gain access to:

  • Customized Security Strategies: We assess your risk profile and build a roadmap aligned with your objectives.
  • Regulatory Compliance: Ensure adherence to critical industry standards such as NIST, ISO 27001, GDPR, HIPAA, and more.
  • Threat and Risk Management: Identify vulnerabilities, prioritize risks, and implement effective mitigation strategies.
  • Incident Response Planning: Be prepared with actionable, tested plans for when breaches or incidents occur.
  • Ongoing Security Monitoring: Stay protected with continuous oversight and proactive adjustments to your security posture.

By partnering with us, you can address critical security gaps, ensure compliance, and build stakeholder confidence—all at a fraction of the cost of a full-time CISO. Let us help you strengthen your defenses while enabling your team to focus on core business priorities.

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