Ensuring Safety and Well-Being

At SDI Presence, we understand the critical importance of effective emergency response operations. When life and property are threatened and every second counts, having a reliable and efficient Computer Aided Dispatch (CAD) system is essential for ensuring the safety and well-being of both the public and emergency first responders rushing to the scene.

Real-time Data Integration and Communication

Uniquely, CAD relies on the confluence and integration of telephony, radio, and data networks. SDI’s vendor-agnostic CAD system procurement and implementation approach provides our clients’ dispatchers with up-to-date and accurate information by seamlessly connecting a variety of data sources. These include incoming 9-1-1 and 10-digit calls-for-service — both wired and wireless, integrated geographical information systems, emergency responder and mobile unit resource databases, and increasingly frequent in today’s environments, external agency calls-for-service over CAD-TO-CAD interfaces.

Using CAD mobile data in lieu of push-to-talk voice radio-communications, Dispatchers can quickly and easily communicate with field personnel, update them on incident information and records queries, ensure regulatory compliance, and receive unit status and location updates in real-time using GPS-based Automatic Vehicle Location services. This seamless communication flow enhances coordination and collaboration among first responders and improves overall response times and mission effectiveness.


Efficient Resource Allocation and Management

Our CAD solutions optimize resource allocation by providing a comprehensive view of available resources. Dispatchers can identify the closest or fastest arriving and most appropriate responders based on their location, availability, and specialized skills/equipment. This enables them to make informed decisions regarding resource allocation, ensuring the right personnel and equipment are dispatched to the scene promptly and safely. 

Furthermore, our solutions enable clients to track the status, location, and availability of all resources, including vehicles, equipment, and personnel. This real-time visibility provides situational awareness to responding agency supervisors and allows organizations to proactively identify and address any resource shortages or bottlenecks, ensuring that resources are utilized effectively and efficiently. 

Seamless Integration with Existing Systems

SDI’s CAD solution implementations are designed to seamlessly integrate with a client’s existing infrastructure, including radio and telephony systems, dispatch consoles and mobile data terminals, records management systems, external agency and DOJ CJIS databases, and down-stream agency data aggregators. This integration eliminates the need for duplicate data entry, enhances data accuracy, and improves overall operational efficiency.

Advanced Analytics and Reporting

By leveraging modern and embedded data analytics and report generation tools, organizations can identify trends, evaluate performance metrics and Key Performance Indicators, and make data-driven decisions to optimize their emergency response strategies. SDI’s reporting capabilities can also enable organizations to generate comprehensive incident reports, track response times, provide visual incident and unit response playback, and analyze operational performance, facilitating continuous improvement and accountability.


Project Management and Implementation 

Client Business and Technology Sponsors require a reliable project management team following professionally accepted methodologies to ensure the communications business users, partner agencies, and public governance executives receive the value expected. SDI CAD project managers have successfully delivered a rich variety of size, and scale CAD systems spanning from small municipal police dispatching to the California Highway Patrol state-wide solution. We have implemented solutions from top-tier to mid-level CAD vendors and systems with over six hundred to under a dozen dispatch consoles. As needed for each engagement, we provide regular project task status and schedule updates and reports, budget and financial analysis, maintain risk and issue registers, foster communications among user agencies, assist agencies’ trainers and users training and coordination, and help plan and execute system testing and cutover to live operations. 

Continuing Support 

In addition to implementation, SDI’s team of experienced professionals will work closely with your organization to ensure a seamless transition and provide ongoing support to address any questions or concerns that may arise. We are committed to continuous improvement and will collaborate with you to refine and enhance the CAD system as your organization’s needs evolve. 

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Learn more about how SDI Presence’s CAD solutions can transform your organization’s emergency response operations, improve resource allocation, and enhance overall effectiveness. 

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