SDI’s IT Infrastructure Managed Services programs are tailored to the unique requirements of each clients’ critical operations – regardless of whether an organization’s corporate infrastructure is geographically-dispersed or in the cloud. SDI delivers predictable costs while providing flexible staffing options including around-the-clock SLA-driven support from our team of certified professionals.

Spanning desktop, network, server, email, active directory, help desk and data center technology, SDI’s ITIL-based support program ensures rapid event resolution, continuous program improvement, and performance management to consistently exceed client expectations and requirements. We provide 24/7/365 infrastructure monitoring, alerting, and automated issue resolution. Through detailed monitoring, SDI provides accurate capacity planning and performance management ensuring the seamless management of your IT environment.

SDI’s IT Infrastructure Managed Services Deliver:

A Full Range of IT Infrastructure Managed Services

We are present. We are responsive. IT Infrastructure Managed Services include:

  • ITSM Service Desk
  • Data Center Services
  • End-User Computing
  • Data Network
  • Cybersecurity
  • Portfolio Management
  • Special Projects

The Benefits of Choosing the SDI Team for Your IT Infrastructure Managed Services

  • 20+ years proven past performance/resume and corporate experience in critical IT systems and their processes – departmental business/operational processes and associated workflows, controls, compliance, and challenges
  • Dedicated, local, on-site staff committed to each client, including exceptionally experienced industry SMEs and consultants that are invested in our clients’ success
  • Unmatched responsive services managed according to meaningful Service Level Agreements, including impeccable VIP support
  • Best-in-class managed detection and response and 24×7 Security Operations Center monitoring to strengthen the clients’ cybersecurity posture and mitigate threats before they become business disrupting events.

Welcome to SDI’s Innovation IT Hub

SDI’s 11,000 sq ft IT Innovation Hub is integral to the delivery of our advanced IT infrastructure managed services, including digital, cybersecurity, and cloud for both established and upcoming enterprises.

Discover our IT Innovation Hub



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Learn more about how our IT Infrastructure Managed Services program can drive your organization’s IT performance.

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Contact us today to learn more about how SDI Presence’s CAD solution selection, implementation, and support experience and capabilities can transform your organization’s emergency response operations, improve resource allocation, and enhance your overall effectiveness.

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