Technology Support for Major City’s Transit System
A major Transit Authority was seeking a partner to support the managed services for their network, servers, desktops, monitoring, and help desk functions.
SDI’s IT Infrastructure Managed Services programs are tailored to the unique requirements of each clients’ critical operations – regardless of whether an organization’s corporate infrastructure is geographically-dispersed or in the cloud. SDI delivers predictable costs while providing flexible staffing options including around-the-clock SLA-driven support from our team of certified professionals.
Spanning desktop, network, server, email, active directory, help desk and data center technology, SDI’s ITIL-based support program ensures rapid event resolution, continuous program improvement, and performance management to consistently exceed client expectations and requirements. We provide 24/7/365 infrastructure monitoring, alerting, and automated issue resolution. Through detailed monitoring, SDI provides accurate capacity planning and performance management ensuring the seamless management of your IT environment.
We are present. We are responsive. IT Infrastructure Managed Services include:
SDI’s 11,000 sq ft IT Innovation Hub is integral to the delivery of our advanced IT infrastructure managed services, including digital, cybersecurity, and cloud for both established and upcoming enterprises.
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For over 25 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities when it comes to IT Infrastructure Managed Services.