Computer Hardware, Software and Related Maintenance & Installation Services

Project Description

A major Park District desired the following dependable, quality IT Managed Services for 3,000+ users:

• Data Center Services
• Distributed Computing Services (includes End-user hardware/software provisioning, maintenance, and management),
• Data Network Services (including on-going infrastructure upgrades and deployment)
• Messaging Services
• Help Desk Services
• Cross-Functional Service
• Training
• Special Projects

Project Goals

The objective is to centralize and/or standardize Service Desk, Deskside Support, Data Center, Local Area Network (LAN) Administration, Wide Area Network (WAN) Administration, Network Administration, and Special Project Service functions and adopt a full Infrastructure Managed Services model.

Services Delivered

The SDI Team provides infrastructure managed service support to the Park District while offering flexible staffing options including SLA-driven support from our team of certified professionals. SDI provides desktop, network, server, email, active directory, backup, help desk, and data center technology. SDI’s ITIL-based support program ensures rapid event resolution, continuous program improvement, and performance management to consistently exceed client expectations and requirements.

 Project Results

• Onboarded infrastructure resources prior to the planned project start date
• Achieved a full Managed Infrastructure Services Model vs. Simple Staff Augmentation
• Helped implement strategic operational, process, and infrastructure improvements
• Configured monitoring system for infrastructure alerts and overall performance reporting
• Standardized OS and Application images for server, desktop, and laptop systems