Computer Hardware, Software and Related Maintenance & Installation Services

Project Description

A major Park District desired the following dependable, quality IT Managed Services for 3,000+ users:

  • Data Center Services
  • Distributed Computing Services (includes End-user hardware/software provisioning, maintenance, and management),
  • Data Network Services (including on-going infrastructure upgrades and deployment)
  • Messaging Services
  • Help Desk Services
  • Cross-Functional Service
  • Training
  • Special Projects
Project Goals

The objective is to centralize and/or standardize Service Desk, Deskside Support, Data Center, Local Area Network (LAN) Administration, Wide Area Network (WAN) Administration, Network Administration, and Special Project Service functions and adopt a full Infrastructure Managed Services model.

Services Delivered

The SDI Team provides infrastructure managed service support to the Park District while offering flexible staffing options including SLA-driven support from our team of certified professionals. SDI provides desktop, network, server, email, active directory, backup, help desk, and data center technology. SDI’s ITIL-based support program ensures rapid event resolution, continuous program improvement, and performance management to consistently exceed client expectations and requirements.

 Project Results
  • Onboarded infrastructure resources prior to the planned project start date
  • Achieved a full Managed Infrastructure Services Model vs. Simple Staff Augmentation
  • Helped implement strategic operational, process, and infrastructure improvements
  • Configured monitoring system for infrastructure alerts and overall performance reporting
  • Standardized OS and Application images for server, desktop, and laptop systems


SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors.

Learn more about how the SDI Team can advance your organization to a secure digital enterprise.

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