ServiceNow streamlines IT service management, automates workflows, and improves overall productivity. Our certified experts will work closely with organizations to align ServiceNow with specific business needs, enabling you to unlock its full potential. 

Enterprise Asset Management (EAM)
Our EAM services help you monitor, track, and maintain both physical and digital assets effectively. By implementing advanced asset tracking systems, predictive maintenance practices, and real-time visibility, businesses can optimize asset performance, reduce downtime, and extend asset lifespan. 

Enterprise Resource Planning (ERP)
With real-time data insights, robust financial management capabilities, and improved supply chain management, our ERP solutions empower you to make informed decisions and achieve sustainable growth.

Billing & Customer Information Systems
Centralize and integrate customer information across various touchpoints to provide personalized interactions and improved service delivery. With user-friendly self-service portals, your customers can access billing information, manage their accounts, and find support, ensuring high customer satisfaction levels. 

Licensing, Permitting, Inspections & Code Enforcement
Streamline regulatory processes with our comprehensive licensing, permitting, inspections, and code enforcement solutions. Our services enable you to automate and digitize these critical processes, improving accuracy, reducing processing times, and enhancing overall productivity.  

Computer Aided Dispatch (CAD)
Our Computer Aided Dispatch solutions optimize emergency response operations by effectively managing and dispatching resources in critical situations. SDI Presence provides real-time data integration, streamlined communication channels, and efficient resource allocation. 


Records Management (RMS) and Document Management & Records Retention
Efficiently manage your organization’s records, documents, and data with our Records Management and Document Management & Records Retention solutions. Our comprehensive services facilitate secure storage, organized retrieval, and enhanced information governance.  

SDI’s AI/ML solutions help automate repetitive tasks, enable predictive analytics, and extract valuable insights from large datasets. By leveraging these technologies, you can optimize your operations, make data-driven decisions, and stay ahead in today’s digital landscape. 

IT Service Management (ITSM)
We adopt industry best practices to streamline incident management, problem management, change management, and more, resulting in improved service quality and customer satisfaction. 

Our End-to-End IT Services and Support

We don’t want to be a vendor. We value being a true partner to our clients, and that means having the capabilities to work with you at every stage of your transformation.

Presence IT Managed Services

As technology shifts and the way we use it changes, our team is on the ground every day to make sure it runs correctly, adapts to the situation, and prepares for the future.

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Where do you want to be next year? 10 years from now? What do you need to get there? We assess, plan, and even manage every step you take to move your organization forward.

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Your next phase requires new technology. Our experts understand the market, understand your needs, and know-how to acquire and implement your tech while controlling costs.

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How does it run? How do we increase efficiency? How do we move to the cloud? Building an infrastructure means taking a comprehensive look and needs, goals, and possibilities.


You run critical infrastructure. That means you are vulnerable to accidental disasters and intentional assaults. SDI provides the protection you need in a shifting security environment.

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The Presence Difference

Presence is more than proximity. It means taking the time to know your organization’s unique needs and business strategies. Presence is being there when needed.

CIOs Collaborating With CIOs

Water. Electricity. The information systems that power a city. Your work matters, which is why it matters to us that you work with experts. Our team includes former CIOs who understand your challenges, because they’ve been there. They know what it takes to break gridlock, save money, and power the future.

We love working with people who are just as eager to build something great as we are. Our team of experts can’t wait to work with yours.


The Value of True Presence

Every city is different. Every company has its own culture. Every process needs a unique roadmap. That’s why your SDI Presence partners are with you, living in your city, and there every day.

We don’t believe you can get the job done just parachuting in.

We believe that real value comes from working together, in the thick of it, every day. We believe in seeing things through.

Unmatched Technical and Industry Expertise

For over 20 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities.

Better Technology Starts With People

Your project isn’t a job for us. It’s a mission that impacts our communities. That’s what it means to be hyperlocal. Let’s work together and build technology that builds a future.

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