Delivering Exceptional Customer Experiences

SDI Presence’s Virtual Contact Center solutions empower clients to deliver exceptional customer experiences while optimizing operational efficiency. With services including virtual contact center design, cloud-based infrastructure, integration, training, and support, SDI Presence’s team of experts is dedicated to helping organizations transform their customer interactions.  

Virtual Contact Center Design and Implementation

  • Integrating multi-channel communication channels, including voice, email, chat, and social media, ensures seamless and efficient customer interactions. 
  • Configuration of intelligent routing, CRM integration, and real-time analytics to boost productivity and enhance customer satisfaction. 

Integration Services 

  • Customized integrations with existing CRM, ticketing systems, and other business applications.  
  • A unified view of customer interactions provides a streamlined workflow and enhanced agent productivity. 

Training and Support 

  • Comprehensive training services for agents and administrators, ensuring proficiency in utilizing the virtual contact center solution. 
  • Ongoing support and maintenance services to provide timely assistance and resolution of queries. 

Welcome to SDI’s Innovation IT Hub

SDI’s 11,000 sq ft IT Innovation Hub is integral to the delivery of our advanced IT infrastructure managed services, including digital, cybersecurity, and cloud for both established and upcoming enterprises.

Discover our IT Innovation Hub



Improved Processes Start With Presence

Your project isn’t a job for us. It’s a mission that impacts our neighbors, and our families. That’s what it means to be hyperlocal. Let’s work together and design better solutions.

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Interested in the Journey to Copilot?

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