Our subscription-based service allows small to medium businesses (SMB) to optimize process efficiencies across both IT and the business without the angst of implementation challenges and managing your own instance.


SDIKnow’s Customer Advantages

  • We assess and simplify your processes while adopting industry best practice guidance
  • SDI offers pre-defined package service models based on budgetary requirements and process maturity
  • SDI provides an affordable model for customers to reap the benefits of ServiceNow while realizing a lower cost of ownership
  • We provide innovative solutions such as Service Portals and Catalogs to drive self-service (i.e., Digital Transformation enablement supported by machine learning, artificial intelligence, and natural language processing)

The Benefits of a Domain-Separated Instance of ServiceNow

The SDIKnow System Administrator maintains the platform on your behalf, which reduces the operational management and resource overhead of platform ownership. We decrease our customer’s costs to run and maintain their daily operations as much as 30%.

  • Platform Upgrades – two per year
  • Security Patches – typically quarterly
  • Application Upgrades – apps that are updated via the ServiceNow Store and not part of a release
  • Performance Monitoring
  • Domain Security Center Audits – Periodic audits of the domain setup to make sure we maintain customer data separation
  • Creation of user accounts
  • Maintenance of company specific CI information in the CMDB
  • Maintenance of groups, roles, and setting up Access Control Lists (ACLs)
  • Platform Security

SDIKnow Adheres to the Highest Data and Privacy Standards

We champion security and privacy initiatives​, and we proactively monitor and adapt our security protocols to rapidly changing regulatory landscapes.

  • ISO/IEC 27017:2015, ISO/IEC 27001:2013, ISO/IEC 27018:2019, and ISO/IEC 27701:2019
  • SSAE 18 SOC 1 and SOC 2 Reports
  • BSI Cloud Computing Compliance Controls Catalog (C5) Standard
  • APEC Privacy Recognition for Processors (PRP)
  • ISMAP Cloud Service
  • FedRAMP High P-ATO For US Government Entities and Providers
  • DoD IL4 PA For US DoD and IC Entities
  • DoD IL5 for the National Security Cloud​​
  • ASD IRAP assessed for OFFICIAL and PROTECTED Cloud Services​​

Unmatched ServiceNow Expertise

For over 25 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. SDI’s project resume includes a collection of ServiceNow success stories that demonstrate our firm’s impressive industry domain knowledge and ServiceNow capabilities.

Want More Information on SDIKnow?

Download the SDIKnow Overview (PDF)


Making ServiceNow Work for You

Innovative Solutions for Optimal Performance

Talk to a SDI ServiceNow Expert