ServiceNow San Diego Upgrade for Major City
SDI helped one of the largest cities in the United States upgrade to the ServiceNow San Diego release, making the latest platform features available with...
The major metropolitan City’s Department of Fleet Management supports the operations of other City departments by providing high-quality and cost-effective fleet and facility services. Assets managed by the Department include more than 11,500 pieces of equipment and vehicles and more than 425 leased and owned facilities.
The Department contracted with SDI to design and install an integrated information system allowing the efficient management of repairs to all vehicles and equipment owned and operated by the City’s five primary vehicle using Departments, including Police, Fire, and Streets and Sanitation. The system allows nearly 650 managers and shop floor maintenance personnel to track over 11,000 work orders per month for repair and maintenance operations and nearly 106,000 inventory items across 15 facilities throughout the City. In addition, the system has been designed to ensure that both its functionality and capacity are expandable to accommodate future usage growth and integration with other ERP systems.
An integrated Vehicle Maintenance System would replace an obsolete mainframe and paper and pencil system, allowing for the efficient tracking of vehicle maintenance and repair, management decision-making, fuel usage, warranty recovery/tracking, inventory tracking, billing and report generating functions associated with the City’s fleet management operations.
The City is now able to efficiently manage operations, scheduling, and expense at all vehicle repair and maintenance facilities, thus allowing more effective budgeting and reporting.
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