CAD Resident Systems Administrator Services

Project Description

SDI Presence was contracted to provide a Resident Systems Administrator (RSA) who would provide ongoing system administration support services for a West Coast police department, and troubleshoot general support issues for all Hexagon-furnished CAD system software installed.

Project Goals

The Department required a dedicated, responsive partner to install, maintain, repair, provide comprehensive technical support and inventory management of the airports integrated safety and security systems. Strict Service Level Agreements govern the program, including 99.9% system uptime requirements.

Services Delivered

SDI services include but are not limited to maintaining the following:

  • Serving as front line support for dispatchers and call-takers
  • On-site support CAD system servers, mobile devices, and dispatch workstations
  • Lead for system upgrades
  • SQL database tasks
  • Solving all problems related to the system
  • Providing on-site presence and a face for the CAD systems
  • Ongoing training
  • Meet the demands of multiple stakeholders, e. g., personnel, third-party vendors, and Hexagon, to successfully complete assigned tasks as needed
Project Results

The project is ongoing, and SDI is currently providing the following services:

  • CAD system efficiency updates: Workflows, Interfaces, and server updates
  • Updating to newest Maintenance Release of CAD software Creating more custom customer configurations to better suit their needs

SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors.

Learn more about how the SDI Team can advance your organization to a secure digital enterprise.

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