Make Or Break Criteria When Selecting Your Workforce Management Implementation Partner
March 24, 2016 in Blog
As businesses and government agencies look to capitalize on a more technologically-savvy and mobile workforce, they are leveraging scheduling and time and attendance applications to monitor and manage their employees. When looking for a partner to assist with your organization’s workforce system deployment, the SDI Team considers these attributes to be key to impacting overall project success:
- A DEDICATED PROJECT TEAM:
SDI approaches workforce management by fully dedicating our resources to the project at hand. Unlike product companies that deploy large teams on a part time basis, we have found that constant, on-site, face-to-face interaction between small and highly skilled project teams achieve a greater (and faster) rate of success.
- BROAD APPLICATION KNOWLEDGE AND EXPERIENCE:
SDI consultants have working knowledge of multiple industry-leading workforce management applications and supplementary devices (like biometric time clocks). The Team is thoroughly versed in both functional and technical components of each solution in order to produce self-sufficient individuals that truly know the ins and outs of each application. SDI makes client adoption as easy as possible by sharing our vast knowledge of “lessons learned” with each client, and provide best practice recommendations for each unique situation that may arise. It’s people that make or break projects – helping clients feel comfortable in every phase of a project, no matter how hard a transition may be.
- ABILITY TO DELIVER TAILORED MATERIALS AND COORDINATE CLIENT INVOLVEMENT:
Consultants can only contribute so much to the success of a project. The client team – system administrators, timekeepers, managers – determine the true lasting impact of a project. From transitioning clients from manual, paper-based scheduling and timekeeping processes to full automated, exception-based products, the SDI Team knows that users react well to implementations that provide customized in-depth and “quick reference” documentation, working with each client project team member on building and validating use cases, and assisting in the planning and deployment of training and Go Live activities for large employee groups.
- PRODUCT VENDOR INDEPENDENCE DURING PRODUCT SELECTION AND BEYOND:
Ultimately, some workforce management products work better for some clients rather than others. Budget, project objectives, workforce composition, support staff, and many other factors all contribute to finding the right product fit. Unlike a product company that will always think that their product is the right fit for every solution, SDI’s experience and position in the market place enables us to provide an objective view for each client. From highly customized to out-of-the-box implementations, we understand that some clients want the product to fit to them, and others are open to restructuring their business practices around a solution. The first step is having consultants sit down with your operations and back office team and figure out what approach makes sense.
SDI Solutions specializes in working with clients to realize their full potential across all back office roles – from the staff scheduler to the payroll administrator. Embedded within some of the world’s largest workforce management companies, SDI couples in-depth product knowledge with consultants that have backgrounds in labor force analysis and manual-to-automated change management. Contact SDI for assistance in deploying your organization’s workforce management system
ABOUT SDI GUEST BLOGGER: JONATHAN GAIR
Jonathan serves as a Senior Consultant of Workforce Management at SDI. Jonathan has expertise in industry-leading Scheduling and Time and Attendance Technologies,and has led multiple Workforce Management implementations for large municipal government departments. Jonathan’s subject matter expertise includes project management, systems integration, business process analysis and reengineering, system validation, and training.