SDI Presence to Showcase Service Excellence at HDI’s SupportWorld Live 2024

CHICAGO, April 18, 2024 – SDI Presence LLC (SDI), a leading IT consultancy and managed services provider (MSP), announces its participation in SupportWorld Live, a premier event for service and support professionals, taking place from April 27 through May 2, 2024. This event, hosted by HDI, will provide an unparalleled platform for service desk industry experts, thought leaders, and solution providers to come together and explore the latest trends, innovations, and strategies shaping the future of support services. 

Attend a Master Class in Support Excellence by Ric Mims, HDI’s Lifetime 2022 Achievement Award Winner 

One of the highlights of SupportWorld Live 2024 will be Session 406: Master Class in Support Excellence Panel, featuring SDI’s ServiceNow Solutions Director, Ric Mims. Scheduled for Wednesday, May 1, this session promises invaluable insights from prominent HDI Business Associates, including best practices, service strategies, value measurement, impactful technologies, and industry trends. Attendees will have the unique opportunity to glean expertise from seasoned leaders in service and support—empowering them to optimize support operations within their organizations. 

“SupportWorld Live provides an exceptional platform for collaboration and learning within the service and support community. I am honored to be speaking and look forward to sharing insights that can drive tangible improvements in support excellence,” said Ric Mims, the HDI Lifetime Achievement Award Winner in 2022. 

Stop by the SDI Booth to talk ServiceNow, ITSM, and all things technology and support 

At SupportWorld Live, SDI will showcase its leading ITSM solutions and services at booth #323. Attendees are invited to stop by the booth for exciting giveaways, live demos, and an opportunity to enter into a drawing for a Bose speaker. With a commitment to excellence in ServiceNow service delivery and ITSM, SDI aims to demonstrate how its solutions can drive efficiency, improve productivity, and apply the best practices in the industry to overcome organizational challenges. 

Mims expressed his enthusiasm for the event, saying, “SupportWorld Live represents a pivotal moment for service and support professionals to network, exchange ideas, and explore innovative solutions. SDI is proud to be a part of this event and looks forward to engaging with attendees to help them achieve their support objectives.”  

As part of its ongoing commitment to advancing the field of IT service management and support, SDI encourages all attendees to visit booth #323 and participate in Session 406 for an enriching and insightful experience at SupportWorld Live. 

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About SDI (SDI Presence LLC): 

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and multicloud solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE) with Corporate Plus designation from the National Minority Supplier Development Council (NMSDC) and a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. Connect with us on LinkedIn and X. 

For media inquiries, please contact:
Christina Belmont
VP of Marketing
SDI Presence LLC