Scientia Consulting Group (SCG)
is now part of
Added expertise. More technology solutions.
Same commitment to your organization’s technology journey.
Learn more about our new capabilities and colleagues at
ITSM Programs Designed to Drive Your Business Needs
IT Service Management (ITSM) enables organizations to deliver cost-efficient information technology services to their customers. By focusing on PEOPLE FIRST and leveraging a continuous improvement process approach, SDI drives ITIL-based ITSM processes to achieve an excellent customer experience and overall service quality.
Advisory Services
Improve strategic business value of ITSM programs
Professional Services
Improve ITSM with health checks, maturity assessments, and other consulting services
Technology Services
Improve the use of ITSM technologies with upgrades, integrations, customizations, and configurations
Solution Adoption Services
Organizational change management, communication, and education, including decision support and management of stakeholder expectations
Managed Services
Staff augmentation for specialized ITSM needs
Comprehensive, Holistic Approach – We integrate ITSM practices with other industry standards and guidelines.
Measurable Business Impact – We maintain a tactical perspective, resulting in higher ROI for your ITSM solution.
Organizational Effectiveness – We use automation, transformation, AI, ML and value chain optimization to improve performance and efficiency.
Tailored Roadmaps – We’ll show you how to keep your people, processes, technology, and governance on track. Choose the level of detail that’s right for you and plot your course with ease.
It’s simple. Our ITSM practices and processes achieve better business outcomes. We have the experience and expertise to:
SDI’s ITMS Center of Excellence builds upon proven best practices to implement and optimize your ITSM solution:
SDI’s 11,000 sq ft IT Innovation Hub is integral to the delivery of our advanced IT infrastructure managed services, including digital, cybersecurity, and cloud for both established and upcoming enterprises.
Discover our IT Innovation Hub
For over 25 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities when it comes to IT Infrastructure Managed Services.
