Change Management for Utility Billing Relief
A City’s Water Utility contracted SDI to provide water, sewer, and tax billing relief to the City’s non-metered customers through billing modifications
A Water Utility District contracted SDI to conduct an Information Systems (IS) Master Plan. The goal of the engagement is to conduct a comprehensive review of the Information Systems Division to include a GAP analysis of current systems and the development of a five-year Information Systems Master Plan to guide IS investments and work plans.
To have an Information Systems Master Plan that documents all current systems, processes, procedures, and policies and sets forth a recommended framework for the Division’s operations during the next five years, including prioritization of projects and cost estimates.
SDI services delivered, include but are not limited to the following:
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