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CHICAGO, January 12, 2017 – SDI (SDI Presence LLC), the mission-critical systems integrator, achieved a 97% satisfaction rating across its portfolio of clients, which includes the Chicago Transit Authority, Los Angeles World Airport, Virginia Tech University, and Jones Lang LaSalle.
The firm conducted a year-end survey of its clients as part of its commitment to customer care and retention. The online survey measured current level of satisfaction with our teams’ services, team technical expertise, and overall performance.
Client relationships have always been a cornerstone of SDI’s success. The firm looks to expand on customer satisfaction in the upcoming year as it introduces its CR2M (Client Retention and Relationship Management) program. Driving impeccable customer satisfaction, the CR2M program will expand the firm’s trusted advisory oversight to its client base, ensuring that SDI-delivered services align with larger organizational objectives.
“It is essential that we show customers how important they are to us — before, during and after the sale,” states Dawn Gupta, Chief Relationship Officer at SDI. “We understand the impact meaningful customer relationships have, and appreciate the opportunities our clients give us.”
About SDI (SDI Presence LLC)
Mission-critical systems integrator SDI delivers intelligent technology solutions to ensure client performance, security and revenue generation. With a 25-year corporate resume, SDI addresses the higher IT demands of critical environments to deliver zero downtime, enhanced security and risk mitigation strategies. MBE-certified SDI’s portfolio of clients includes some of the nation’s largest airports, commercial real estate portfolios and national banks and financial services organizations. SDI delivers deep technical expertise with an agile delivery model focused on complete customer satisfaction. Visit us at https://www.sdipresence.com and follow us on LinkedIn: SDI Presence and Twitter: @SDIPresence.
For media inquiries, please contact:
Dawn Nash Pfeiffer
Chief Marketing Officer
312.580.7516
dpfeiffer@sdipresence.com
