SDI Employee Spotlight – Cameron Boote

At SDI, we’re all about spotlighting the remarkable talent within our team, and this month, we bring you Cameron Boote, our outstanding ServiceNow Architect. When he’s not on the golf course perfecting his swing or spending quality time with his family, Cameron is busy helping our clients navigate the complexities of ServiceNow. His goal? To ensure every solution hits the mark, like a hole-in-one. 

Cameron, please tell us about your current role.    

Currently, I serve as SDI’s Sr. ServiceNow Solution Architect. In this role, I collaborate closely with our clients to help them optimize and realize the full potential of their organization’s investment in the ServiceNow platform. My focus lies in tailoring the platform to align with their specific needs and objectives while making sure user experience is kept top of mind.  

What are the primary responsibilities of a ServiceNow Architect? 

At the core of my responsibilities, I oversee the design and technical solution for ServiceNow. I also configure, customize, and perform demos. And at the end of the day, I work on everything the ServiceNow platform touches. 

What are some of the most common challenges you face in your position, and how do you overcome them? 

I do a lot of problem-solving for technical solutions to ensure client success. I’m very passionate about solving the challenges of our clients and making sure they meet their goals. 

How do you stay current with the latest trends and developments in ServiceNow technology? 

There are so many ways to stay up to date with everything going on with the ServiceNow platform. Attending ServiceNow events definitely helps, but I also make sure I take advantage of ServiceNow training programs. Part of that is also pursuing new certifications—I have five mainline certifications as well as several micro certifications. I’m also currently pursuing the Certified Technical Architect (CTA) with ServiceNow  

Lastly, I participated in ServiceNow’s Hackathon last year—and I’m proud to say that I won!  

What advice would you give someone interested in pursuing a career in ServiceNow? 

There’s a lot of demand right now for ServiceNow talent—there’s a lack in the workforce from PMs, analysts, developers, etc. 

Get involved in user groups, go and do a welcome to ServiceNow intro course—it’s free to get the certification. But I suggest you immerse yourself in everything they have to offer. 

What sets SDI apart in the ServiceNow consulting space, in your opinion? 

Our expertise among the team—from Ric Mims more than two decades of experience, which led him to winning HDI’s Lifetime Achievement Award. We truly have so much depth and breadth among the team that we can solve any ITSM or ServiceNow challenge.  

What do you enjoy doing outside of work? Any hobbies or interests?  

Spending time with my kids and I really enjoy playing golf. I’ve been golfing since I was four! 

Who has been the biggest influence on your career, and why? 

My college advisor at Calvin College really helped guide me successfully into IT, as well as my first boss. 

What’s one thing about you that would surprise most people? 

I was on MTV. I’ve also snorkeled at the Great Barrier Reef. 

What are you looking forward to at this year’s SupportLive World Conference? Or we could ask about Knowledge, too—I think it’s the week after HDI. 

I’m really looking forward to competing in the Hackathon again—hoping to represent SDI well and bring back another win! 

Visit our website to learn more about our ServiceNow services, or contact us to discuss your specific needs within the ServiceNow platform. 


We celebrate diversity; the views expressed above are those of the interviewed individual, not SDI