SDI’s Presence IT Managed Services Program is designed around our unwavering commitment to being present for our clients. Our team of highly skilled technicians can assess your infrastructure today and help guide your organization into the future.

We are present. We are responsive.

SDI focuses our expertise, solutions, and tools on the long-term care of our clients’ key IT assets: IT infrastructure, data, applications, and devices. With IT Managed Services, our clients can stay up to date with the latest business technologies, receive 24×7 IT support, and regular maintenance updates to their infrastructure. By taking away the burden of day to day maintenance, you can focus on running your businesses securely and effectively.

SDI delivers a range of services to address your organization’s IT requirements including:

SDI’s ITIL-based managed services programs ensure continuous program improvement, and performance management to consistently exceed client expectations and requirements.

Managed Services by Dedicated PMP-Certified Project Managers

Our programs increase user satisfaction and service quality while reducing IT operating costs by providing:

  • A managed services plan architected to best serve our clients, including an optimal mix of SDI, incumbent vendor, and our client team.
  • Transition teams led by ITIL and PMI-Certified Project Management Professionals (PMP) with an extensive background in managing Service Transition Projects. This migration methodology is done quickly and with minimal downtime so that activities are transparent and seamless to those affected.
  • Support processes that leverage Information Technology Infrastructure Library (ITIL) best practices and IT Service Management (ITSM) industry experience.
  • Increased visibility into your systems operations and performance through SDI’s industry-leading tools.
  • Monitoring, trending, and forecasting of your systems capacity to help you plan capital improvements more efficiently.
  • Overall program governance to ensure alignment with organizational business strategy.
  • Security best practices including patching, port management, network segmentation, password management, Operating System hardening, anti-malware management, and 24×7 security monitoring.
  • Continuous involvement from SDI’s top leadership through our customer relationship management program, SDIALIGN.
  • Regular advisory services to keep our clients on pace with technology advances, regular value audits, and roadmaps to achieve digital transformation.

Our Comprehensive IT Services

In a complex and fast-changing world, you need a team that understands how to marry legacy technology with cost-saving, process-streaming, cutting-edge techniques. We’re honored to work with your teams to create sustainable solutions to the pressing tech challenges of today- and tomorrow. We’re more than a consulting firm. We’re your partner for a better future.

Learn more about our services ›

Presence Managed Services

As technology shifts and the way we use it changes, our team is on the ground every day to make sure it runs correctly, adapts to the situation, and prepares for the future.

Consulting

Where do you want to be next year? 10 years from now? What do you need to get there? We assess, plan, and even manage every step you take to move your organization forward.

Applications

Your next phase requires new technology. Our experts understand the market, understand your needs, and know-how to acquire and implement your tech while controlling costs.

Infrastructure

How does it run? How do we increase efficiency? How do we move to the cloud? Building an infrastructure means taking a comprehensive look and needs, goals, and possibilities.

Security

You run critical infrastructure. That means you are vulnerable to accidental disasters and intentional assaults. SDI provides the protection you need in a shifting security environment.

The Presence Difference

Presence is more than proximity. It means taking the time to know your organization’s unique needs and business strategies. Presence is being there when needed.

Presence Series Video: Chicago’s CTA receives managed IT services and improves productivity

The best partner is one that is committed to providing PRESENCE for you, their client.SDI’s desktop engineer Toure Richards discusses his commitment to be PRESENT for SDI client Chicago Transit Authority (CTA).

 

 

 

We are proactive, we meet SLAs, we get things done, period.

Contact us to learn more about how we can be your partner in supporting your critical IT assets.

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