Change Management for Utility Billing Relief
A City’s Water Utility contracted SDI to provide water, sewer, and tax billing relief to the City’s non-metered customers through billing modifications
The Bureau of Billings and Client Services at a major city’s Department of Water Management relies upon SDI for on-site technical support for its Customer Information/Billing System (CIS), which provides comprehensive client accounting facilities for the city’s water and sewer services. The CIS maintains records of clients’ premises, services, accounts, meter readings, inventory, and more; and provides the means to record and bill for services in a cost-effective, efficient, and manageable way.
SDI delivers major IT support for the CIS application and associated interfaces, including:
Currently, the SDI-managed CIS:
SDI continues to update/modify on-site systems that help the department improve customer service and attain maximum profitability by: Reducing overhead costs; achieving a return on certain IT investments as benefits overcoming transition costs; and reaping business value on time and on budget within months from the launch of new and/or modified application functionality. Every day, the SDI staff delivers reliable technology systems and infrastructure support services, allowing the city to deliver nearly a billion gallons of drinking water a day to more than 8 million residents of the city and 124 suburbs.
In addition, SDI completed the following special projects:
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