Maintenance Services and Technical Support for the Integrated Public Safety, Security, and Operations Systems

Project Description

SDI developed and currently maintains the comprehensive system, used for event response at the Communication Centers of two major airports. At one of the airports, SDI created and linked digital facility maps with the Computer-Aided Dispatch System for police, fire, emergency medical services, and airport security. SDI upgraded and linked ID badging, access control, video, and dispatch systems to create a fully integrated, state-of-the-art security system. SDI provides on-site technical support services to maintain these security-related control systems for both airports.

Project Goals

The Department required a dedicated, responsive partner to install, maintain, repair, provide comprehensive technical support and inventory management of the airports integrated safety and security systems. Strict Service Level Agreements govern the program, including 99.9% system uptime requirements.

Services Delivered

• Development and integration of digital mapping system for the Computer-Aided Dispatch (I/CAD) system at O’Hare, using a combination of Intergraph’s Modular GIS Environment and ESRI’s ArcGIS
• Event Management database development for police, fire, emergency medical services, and airport security
• Integration of ISSOCCS’ security systems including:
  • ID Badging for approximately 45,000 badge holders
  • ~2400 Access Control points
  • CCTV support for ~3000 cameras
• 24×7 on-call project maintenance services, including remedial maintenance, preventative maintenance, vendor service contract management, facilities document management and security systems confidentiality; Training of Departmental staff
• 31 onsite personnel to provide ongoing/on-site technical support for existing hardware and software; hardware and software upgrades; hardware and software enhancements that include ID Badging, Access Control and I/CAD.
• Additional Services Team to provide installation \implementation services for new hardware and software projects

Project Results

SDI has continuously provided maintenance and technical support to this project since 1991.  The core SDI Team has provided seamless support for newly implemented systems for Biometrics, Wireless Card Readers, Intelligent Video, License Plate Recognition, and Wireless Mesh Networking; all while managing and supporting an environment of ever-increasing device and server counts.