Change Management for Utility Billing Relief
A City’s Water Utility contracted SDI to provide water, sewer, and tax billing relief to the City’s non-metered customers through billing modifications
A major water Utility contracted SDI to perform Banner Database Migration effort will involve the conversion of 600-plus forms from Client Server Forms 6i to Web based Forms 12c. The forms migration effort is necessary since Oracle 12c database does not support client/server functionality, the Oracle Forms will be decommissioned, and standard Oracle middle-tier components will be utilized. In addition, new application servers will be required to support the new environment.
In order to extend the shelf-life of the product, the IT department of a major water utility has tasked SDI with upgrading the Banner database from Oracle 220.127.116.11 to Oracle 12c and migrating to a new Banner Web Layer version.
SDI was selected to provide Quality Management Services to define the acceptance criteria for each phase of the project. SDI’s Quality Management activities include:
Post Implementation Support
The Banner Database Upgrade/Migration consists of four phases as follows:
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