Maintenance and Support for the Water Billing and Customer Information System

Client Description

A major city’s Department of Water Management (DWM) personnel must manage the Accounts Receivable task, as well as overseeing the Database Maintenance, batch processing for Billing and Collections services. In addition, the qualified vendor will address all other requirements related to system interfaces and city ordinance requirements for the DWM Customer Service, Billing and Information Systems.

Project Description

SDI was contracted to provide systems management, maintenance and production support which includes: data entry, overseeing database maintenance, batch processing, and addressing all other requirements related to system interfaces, and ordinance requirements for the DWM’s Customer Service, Billing and Information System.

Services Delivered

• Project Management
• System and Database Administration
• Business Analysis and Process Improvement • System Development
• Quality Assurance
• Request Tracking and Resolution – Manage a 24×7 help desk to log departmental requests, issues and initiatives
• On-site Personnel

Project Results

SDI has been a trusted partner of the DWM since 1998 having assisted in the initial implementation of the Banner CIS. Post-implementation, SDI continues to provide maintenance and support with a staff of on- site personnel delivering infrastructure support services for the CIS application and associated interfaces. In addition, SDI completed the following special projects:

• Developed Executive Management Dashboards
• Automated Meter Reading and Installation Project
• MeterSave – Non-Metered to Metered Volunteer Program
• Conducted Full Payment Certification Gap Analysis
• Conducted Billing Process Gap Analysis
• Senior Citizen Exemption Requalification Initiative
• Completed Server Migrations
• Automated Employee Indebtedness
• Rate Overhaul/Configuration
• Expended Collection Agency Referrals
• Automated Customer Refunds