IT Infrastructure Support for Major Convention Center

Project Description

A major Convention Center requires a full-service IT Consultant, to operate and maintain the Center’s IT function, including the transition of the Center’s offices to a newly constructed office space. Approximately 40 – 50 staff of varying disciplines, including accounting and construction management, will be relocated to a 15,000 square foot open office space across the street from the current location.

Project Goals

The Center partnered with SDI to provide full-service Information Technology (IT) Consultant services to operate and maintain the Center’s IT function, including the transition of the Center’s offices to a newly constructed office space. The Authority requires that all Services of the Consultant be performed with that degree of skill, care, and diligence normally shown by a professional performing service of comparable scope, purpose, and magnitude.

The schedule for move-in in the Fall of 2019. Once the new office space is established, the Consultant will undertake the complete management of all IT Infrastructure support.

Services Delivered

The Center contracted with SDI because of our high quality, on-time relocation experience as well as an extensive resume of supporting Chicago’s public-facing organizations. SDI will provide the following services:

• Local Account Manager
• Project Manager
• Phase I: Assessment, Design and Move Support
  • Design and install new network environment
  • Ensure no disruption of business during the move
• Phase II: Post- Move and Ongoing Support Services
  • Help Desk Support
  • Provide and monitor network security systems and back-up systems, ensuring all systems and devices are up to date with the latest available malware, virus protection, and other pertinent cybersecurity measures.
  • Provide a help desk available online, by chat, and by phone, 7 am – 7 pm
  • Maintain all IT infrastructure as necessary.
  • Maintain all software licenses, update, replace, provide new as required/requested.
  • Specify and install new equipment as needed.
  • Specify and install new software as needed.
  • Migrated 200 users to new Office 365 instance
  • The legacy custom developed Intranet Portal was successfully migrated to SharePoint to support Human Resources, Accounting and Procurement functions

Project Results

SDI completed both Phases I and II on-time and within budget. We continue to provide technical support services.