ServiceNow San Diego Upgrade for Major City
SDI helped one of the largest cities in the United States upgrade to the ServiceNow San Diego release, making the latest platform features available with...
A West Coast City contracted SDI to review the City’s existing IT governance environment, making recommendations for improvement, and assisting with updates to the IT governance charter, tools, agenda, etc.
IT governance describes an organization’s structure for IT decision making in order to achieve business and operational goals. IT governance relationships and processes are used to oversee and recommend the use of an organization’s IT resources (staff, hardware, software, and network). IT governance allows the executive management of an organization to address issues such as alignment of IT with business objectives, mitigation of IT risks and ensuring a return on investment for IT expenditures. This IT governance project facilitated the development, implementation, and training required for an effective IT governance framework that is supported by all stakeholders.
The City sought outside, independent experts to evaluate the City’s existing IT governance policy, process, and tools. IT Governance unites business goals with the available IT resources and budget while ensuring departments take responsibility for the use of IT within their areas.
SDI services included the following:
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