IT Service Management Help Desk Support
A major City desired a high-quality, dependable IT Services firm with expertise and experience in providing Information Technology Infrastructure Services.
SDI’s IT service desk delivers secure, personalized support across connected environments that are virtual and physical on-premises, delivering high-quality service to customers in a timely manner.
Our customer-friendly service desk team manages incidents and service requests with exceptionally personalized communication with clients and end-users. SDI’s service desk programs are designed to meet or exceed SLAs, while proactively identifying areas of continuous improvement and innovation.
SDI’s ITSM Service Desk Team is responsible for the monitoring and management of customer issues regardless of type, location, or time that they are received. SDI can provide automated service request functionality via an Employee Self Service (ESS) portal to allow end-users to reset passwords or request service changes for an expedited resolution to the end-user. SDI also has co-located our Service Desk with our Distributed Computing Activities (DCA), seamlessly transitioning from an incident or service request to physical Install, Move, Add, Change, and Disposal (IMACD) requests where necessary.
From managing all aspects of monitoring and incident reporting through issue resolution, SDI offers a customized approach for your customer service needs, allowing your organization to reduce operational costs while enabling your internal team to achieve maximum efficiency and drive business growth.
