IT Service Management Help Desk Support
A major City desired a high-quality, dependable IT Services firm with expertise and experience in providing Information Technology Infrastructure Services.
SDI offers proven ITIL-based service desk services to improve efficiency and reduce complexity for IT environments by following industry standard tools and processes to ensure that Service Desk activities are completed efficiently and effectively.
SDI’s ITSM Service Desk Team is responsible for the management of customer issues regardless of type, location, or time that they are received. Where possible, service requests are automated, such as password resets, to ensure timely responses. SDI also has co-located our Service Desk with our Distributed Computing activities, seamlessly transitioning from an incident or service request to physical Install, Move, Add, Change and Disposal (IMACD) requests where necessary.
From managing all aspects of incident reporting through issue resolutions, SDI offers a customized approach for your customer service needs, allowing your organization to reduce operational costs while enabling your internal team to achieve maximum efficiency and drive business growth.
