Scientia Consulting Group (SCG)
is now part of
Added expertise. More technology solutions.
Same commitment to your organization’s technology journey.
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Customer-Centered IT Service Programs for Mission-Critical Technology Environments
SDI’s IT service desk delivers secure, personalized support across connected environments that are virtual and physical on-premises, delivering high-quality service to customers in a timely manner.
Our customer-friendly service desk team manages incidents and service requests with exceptionally personalized communication with clients and end-users. SDI’s service desk programs are designed to meet or exceed SLAs, while proactively identifying areas of continuous improvement and innovation.
SDI’s ITSM Service Desk Team is responsible for the monitoring and management of customer issues regardless of type, location, or time that they are received. SDI can provide automated service request functionality via an Employee Self Service (ESS) portal to allow end-users to reset passwords or request service changes for an expedited resolution to the end-user. SDI also has co-located our Service Desk with our Distributed Computing Activities (DCA), seamlessly transitioning from an incident or service request to physical Install, Move, Add, Change, and Disposal (IMACD) requests where necessary.
From managing all aspects of monitoring and incident reporting through issue resolution, SDI offers a customized approach for your customer service needs, allowing your organization to reduce operational costs while enabling your internal team to achieve maximum efficiency and drive business growth.
We are present. We are responsive. SDI’s 24×7 IT Service Desk is aligned with the ITIL framework to deliver customer-centric IT service delivery including:
Delivering IT excellence, innovation, and diversity to your organization.
Discover our IT Innovation Hub
Our services improve IT customer service and incident resolution by integrating: :
For over 25 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities.
For over 25 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. SDI’s project resume includes a collection of ServiceNow success stories that demonstrate our firm’s impressive industry domain knowledge and ServiceNow capabilities.
