Public Safety

Helping Public Safety Agencies Maximize the Value of Every Technology Dollar

In the face of rising demands and limited resources, today’s public safety agencies need dependable, scalable systems that strengthen emergency response, streamline operations, and deliver actionable insight. SDI brings decades of experience supporting mission-critical technology systems for police, fire, EMS, and emergency management agencies across the U.S.

From Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) to integrated video surveillance and access control, SDI assesses, implements, and supports public safety systems that enable faster decision-making, better coordination, and improved outcomes for the communities you serve.

Our Public Safety Solutions

CAD/RMS
Systems

Improve dispatch accuracy, data sharing, and incident reporting with modern, integrated systems.

Next-Gen 911
Readiness

Modernize emergency communication infrastructure to meet NENA standards and increase responder awareness.

Video
Surveillance

Enable real-time monitoring and forensic analysis with citywide and facility-based camera networks.

Access Control &
Intrusion Detection

Strengthen physical security for critical facilities through centralized systems and smart alerts.

Public Safety
Cloud Strategy

Transition legacy systems to secure, scalable environments with improved availability and disaster recovery.

24×7 Managed
Services

Ensure continuous system availability and performance with proactive support and monitoring.

multiethnic-business-people-working-together-in-the-office

Why SDI?

With deep expertise in complex system integration, SDI Presence partners with public safety agencies to deliver secure, resilient solutions that meet the highest standards for reliability and compliance.

Trusted by major U.S. cities and emergency agencies

Proven experience integrating multi-vendor public safety systems

Certified Minority Business Enterprise (MBE) with community impact at our core

Always-on managed support services to ensure peak performance

Our Public Safety Service Framework

Assessment

Evaluate Your Environment with Confidence
We start by conducting comprehensive assessments of your current systems, processes, and technology stack—identifying gaps, risks, and opportunities for modernization. Whether reviewing CAD/RMS capabilities or physical security infrastructure, our team delivers actionable insights to help you prioritize investments.

firefighters-walking-towards-firetruck-at-sunset

Strategy & Advisory

Build a Future-Ready Technology Roadmap
Our experts partner with public safety leadership to define strategic technology goals that align with operational needs. We provide unbiased guidance on procurement, system integration, cloud adoption, and long-term digital transformation planning—ensuring your investments support mission success.

Benefit Realization

Turn Technology into Tangible Outcomes
It’s not just about deploying the right systems—it’s about making them work for your team and your community. We help agencies define KPIs, streamline workflows, and optimize usage to fully realize the benefits of their technology investments, from improved response times to enhanced reporting accuracy.

Implementation

Delivering Mission-Critical Systems with Precision
SDI Presence brings project management rigor and deep domain expertise to every implementation. From CAD/RMS rollouts and video system upgrades to access control integration, we manage complex deployments with a focus on minimizing disruption and maximizing uptime.

Managed Services

Always-On Support for Always-On Agencies
We offer 24×7 monitoring, system administration, help desk, and ongoing enhancements to ensure your public safety systems run reliably—day in, day out. Our managed services team becomes an extension of your staff, reducing risk and improving responsiveness.