A Human-First Perspective. That’s What Makes the SDI Approach Different. 

At SDI, we help our ServiceNow clients achieve high adoption while creating outstanding business value. We apply industry best practices to solve your toughest challenges in cloud, data management, cybersecurity and other IT disciplines. Count on SDI to deliver coordinated and collaborative solutions across many technology disciplines for bi-directional technology integrations that support digital transformations.

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SDI Delivers ITIL-Aligned ServiceNow Services

Advisory Services
  • Adoption
  • Practice/Process Management
  • Service Desk Omnichannel
SDI presenting IT Infratstructure Solutions to client in conference room
Professional Consulting Services
  • Digital Transformation
  • Work Flow Optimization
  • Application Health Check
  • Application Maturity Assessment
  • Requirements Assessment
  • Business Process Reengineering
Technology Services
  • Application Implementation
  • Application Integration
  • Application Release Migration
Adoption Services
  • Organizational Change Management
  • Workshops and Education
  • Knowledge Management
  • Executive and Practice Mentorship
Managed Services
  • Virtual Management
  • Advance Support Services
  • Project Management
  • Practice Management
  • Service Desk

As a ServiceNow Partner, SDI Provides Exceptional End-to-End Services

With many years of experience across industry verticals, we help organizations achieve high-performing value from their ServiceNow investment.

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Unmatched ServiceNow Expertise

For over 25 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. SDI’s project resume includes a collection of ServiceNow success stories that demonstrate our firm’s impressive industry domain knowledge and ServiceNow capabilities.

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The Benefits of Choosing the SDI ServiceNow Team

Our comprehensive end-to-end business and IT services help improve your strategy, business process engineering, OCM, long-term ServiceNow administration, training, and practice / process design.

  • Access to ITSM leadership: We blend ServiceNow with best practices (ITSM/ITIL/PM/etc.) and technology expertise.
  • Lower ServiceNow implementation risks: Using SDI’s proven Center of Excellence practices and ServiceNow Now Create design and implementation methodologies.
  • Customer insights: We build deeper relationships with our clients to understand their long-term organizational needs.

SDI Applies Best Practices and Our ServiceNow Center of Excellence to Improve Our Clients’ Organizational Capabilities

Icon Infrastructure
CUSTOMER SERVICE Management
(CSM)
Icon Expertise
IT Service Management
(ITSM)
Icon Cyber
IT Operations Management
(ITOM)
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Human Resources
(HR)
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IT Asset Management
(ITAM)
Icon Applications
IT Business Management
(ITBM/ DevOps)

Join SDI SNOW Solution Director Ric Mims at HDI SupportWorldLive 2022

Session 604: Service Desk Agility: Is That a Thing?

May 15-20
MGM Grand in Las Vegas

ATTEND SUPPORTWORLDLIVE EVENT

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portrait of Anthony Orr of sdi

Is ServiceNow part of your
digital transformation?

Consider these 5 areas to improve your transformational success in READINESS FOR DIGITAL TRANSFORMATION, SDI’s latest
white paper by SDI Solution Director and ITIL Author Anthony Orr.

Get this ServiceNow Whitepaper

Anthony OrrSolution Director and ITIL Author, SDI Presence

Join SDI Solution Director Ric Mims and SDI Solution Director and ITIL Author Anthony Orr at HDI SupportWorldLive 2022

Session 101: The Importance of Being a Servant Leader

May 15-20
MGM Grand in Las Vegas

ATTEND SUPPORTWORLDLIVE EVENT

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Want More Information on SDI’s ServiceNow Offering?

Download the ServiceNow Overview (PDF)

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Achieve Your ServiceNow Expectations

Optimize your organization’s ServiceNow investment.

Talk to a SDI ServiceNow Expert