Technology Support for Major City’s Transit System
A major Transit Authority was seeking a partner to support the managed services for their network, servers, desktops, monitoring, and help desk functions.
The second largest public transportation system was seeking a partner to support the managed services for their network, network servers and help desk functions. The Transit Authority desired integrated support services that include installation and integration of new equipment, proactive fault monitoring, technician dispatch for break/fix, troubleshooting, performance monitoring, reporting, and a single point of contact for all IT related issues.
The Authority contracted with SDI to provide Technology Support Services for more efficient operations of their network and help desk, including:
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