ServiceNow (and Later): When and How to Invest for Success

As the old saying goes, “You get what you pay for,” and ServiceNow® is no exception. When a platform delivers amazing social value, products, and services, its potential cannot be overstated.

These days, we live in a hyperconnected world and participation in that world demands technological solutions. It’s more important than ever to eradicate information silos and make way for workforce collaboration. ServiceNow enables “Smart City,” “Smart Applications,” “Smart Health Care,” and other hyperconnected solutions to enhance the value of technology in our lives. Without a solution like ServiceNow, organizations may find themselves more focused on managing the technology all around them than on the mission-driven substance of their work.

The investment of any corporate commodity (such as money, time, or effort) puts an organization’s resources to work, whether building monetary capital, or capital ideas, or both. For some organizations (such as non-profits and government entities), the primary return on an investment in ServiceNow may not be monetary, but the value of money well spent also includes its practical impact – the realized value of products and services for employees, customers, and other stakeholders. If your business is evolving to enable the consumerization of better services, products, and experiences, having innovative machine learning (ML), artificial intelligence (AI), robotic process automation (RPA), and more at your organization’s fingertips is more than beneficial; it’s essential.

Even so, some ServiceNow capabilities may not be the right fit for every organization — yet. That’s why the ServiceNow suite of workflow solutions isn’t all or nothing; organizations can pick and choose capabilities based on individual demand for products and services, to minimize costs while maximizing benefits. Organizations that want the power of ServiceNow don’t even have to purchase their own instances – they can take advantage of the SDI ServiceNow instance, resulting in significant cost savings.

If your goal is to focus more on the substance of your business and less on the technology enabling it, ServiceNow might just be the best investment that your organization can make.

Contact us to learn more about SDI’s ServiceNow Professional Services and find out if the SDI ServiceNow instance is right for you.