SDI’s 11,000-sqft IT Innovation Hub is integral to SDI’s delivery of advanced IT managed services that include digital, cybersecurity, and cloud expertise to both established and upcoming enterprises. Designed to support both virtual and on-site operations, the Hub facilitates the SDI Team’s delivery of critical IT services including remote technology support through the SDI IT service desk, hardware lifecycle services - including spare parts inventory and repair - and special project support. The Hub’s IT service desk manages Level 1 and 2 service calls providing customer-friendly desktop, network, server, and security support. SDI’s IT service desk averages 6,500 calls per month, a 39 second call queue time, and less than a 1% abandonment rate.
