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From August 3–6, 2025, transit technology, IT, and fare leaders gathered in Miami for APTAtech — a showcase of the tools, strategies, and ideas driving innovation in public transportation. While topics ranged from fare modernization to mega-event enablement like FIFA, a few clear IT takeaways emerged for agencies, vendors, and technology leaders alike.
Across sessions, agencies and vendors demonstrated how AI, machine learning, and advanced analytics are reshaping fare systems, ridership forecasting, and operational decision-making. From computer vision that measures passenger flows while protecting privacy, to predictive analytics that optimize scheduling and reduce crowding, the message was clear: the agencies pulling ahead are those embedding real-time insights into everyday decision-making—not just piloting them.
One recurring theme part of the leadership panels: the technology leader’s balancing act. CIOs are grappling with intensifying cyber threats, the complexity of integrating legacy systems with new platforms, and the budgetary and operational risks of deferred modernization. The takeaway? IT modernization in transit is not simply a capital project—it’s an ongoing operational imperative that requires board-level attention, sustainable funding, and a roadmap that can flex with both technology trends and policy shifts.
The push toward account-based ticketing, open payments, and regional fare integration continues to gain momentum. Agencies shared how cross-agency payment platforms and streamlined fare structures can improve efficiency, reduce costs, and deliver a smoother rider experience. For IT teams, success depends on designing systems that are both technically scalable and operationally sustainable.
A Federal Perspective: Acting FTA Administrator Tariq Bokhari addressed attendees as part of the keynote session, reinforcing the federal commitment to supporting technology investments that modernize transit infrastructure, improve system performance, and enhance the rider experience. His message underscored that innovation in IT is a national priority—and that federal support will be key to sustaining momentum.
Bottom line: APTAtech 2025 confirmed that IT leaders in transit are no longer just technology implementers—they’re organizational strategists, risk managers, and change agents shaping the rider experience of the future.
At SDI, we help transit agencies plan, integrate, and manage the complex IT environments that power these innovations—from secure, cloud-based infrastructure to advanced data and analytics platforms. If you’re ready to turn these takeaways into action, our team is ready to help you build the roadmap, deploy the technology, and deliver measurable results. Contact SDI today.
