SDI Presence

ABOUT US

The 11,000-sqft SDI IT Innovation Hub complements SDI’s advanced IT managed services programs and supports both virtual and on-site operations.

SDI’s IT Innovation Hub provides IT managed services that are client-oriented and responsive, drive client innovation, and empower our diverse community. SDI delivers SLA-based IT support services that include advanced application and infrastructure support, legacy infrastructure migration, cybersecurity, and cloud services.

Tour SDI’s Innovative Hub

SDI’s 11,000-sqft IT Innovation Hub facilitates the SDI Team’s delivery of critical IT services including remote technology support through the SDI IT service desk, hardware lifecycle services – including spare parts inventory and repair – and special project support.

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A Full Range of IT Service Desk Services

SDI’s IT Innovation Hub features SDI’s IT service desk operations that is at the center of SDI’s remote technology support programs including:

Level 1 and 2 service calls

Customer-friendly desktop, network, server, and security support.

Tailored and secure ITSM platform

ITIL-compliant support processes designed for improved service delivery and greater visibility of client IT costs and assets

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Branding SDI’s IT Innovation Hub

The Branding of SDI’s newly established 11,000-sq. ft. IT Innovation Hub was influenced by the vibrant and diverse local art galleries, as well as the robust street art and graffiti pieces throughout the surrounding Chicago neighborhoods.

CASE STUDIES

Unmatched Technical and Industry Expertise

For 30 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities.

IT Managed Services for Large Midwest City

ServiceNow for One of Nations Largest Port Authorities

Large Midwest Utility Company - EAM & GIS

Large West Coast City - Data Strategy

West Coast Community College System – IT Strategic Plan

Large Midwest Energy Provider - Network Engineering Services

Large Energy Provider– SCADA Disconnect

Help Desk for Major Healthcare Provider

Leased Line Optimization for Major Regional Energy Provider

Nationwide Healthcare Provider – Help Desk

Large Regional Energy Provider – Network Engineers

ServiceNow for Large Urban Community College System

Major Metropolitan Transit Authority – ServiceNow

Major Metropolitan Transit Authority – Technology Services Support

Large Midwest Police Dept – ServiceNow Asset Management

IT Lifecycle Management

SDI’s Innovation Hub also includes a secured warehouse and configuration center to support end-to-end management of clients’ IT hardware lifecycle, including:

IT asset management including equipment receipt, tagging, imaging, and reporting

Laptop and desktop hardware repair

Spare parts inventory

Logistics and project management for large special projects, including large PC refreshes and rollouts

Community Impact

SDI’s Hub incorporates elements of SDI’s corporate values including diversity in hiring, MBE partnering and mentoring, and community college internships:

SDI’s IT service desk is staffed by SDI’s strategic MBE network partners, who are actively building their corporate resume and skillsets in IT service management.
SDI and its MBE partners work with the Chicago Cook Workforce Partnership to hire locally from the Southside community.

SDI’s Hub Team includes both interns and apprentices in conjunction with the City Colleges of Chicago. Over 25 interns and apprentices are active in SDI’s Innovation Hub, gaining practical work experience and reinforcing the City Colleges technology curriculum.