SDI Logo
Services
Industries
About SDI
Resources
IT Managed Services
Government
About Us
Blogs
Advisory & Consulting
Utilities
Locations
News
ServiceNow
Aviation
Leadership
Videos
Enterprise Data & AI
Transportation
History
White Papers
Enterprise Asset Management
Public Safety
Careers
Case Studies
Public Safety
Commercial Real Estate
Culture
Banking, Financial Services & Insurance
Diverse Partnerships
ArchiveLink
Xchange
Manufacturing
End-User Services & Support
Infrastructure Services

Search request

Search
Contact Us
Back to blog
Home
•
Blogs
•
SDI Delivers Highly Integrated Technology Platform for Los Angeles International Airport's New Airport Response Coordination Center

SDI Delivers Highly Integrated Technology Platform for Los Angeles International Airport's New Airport Response Coordination Center

On this page:
Heading

SDI's CONOP-based SAMSON Situational Awareness Model Used To Drive Improved Operational Efficiencies, Crisis Management Capabilities Across Multiple Airport Groups

Los Angeles, June 27, 2011 -- SDI (System Development.Integration, LLC), a systems integrator specializing in airport command center security technologies and infrastructure, announces that it has designed and implemented the advanced integrated technology systems underlying Los Angeles International Airports' (LAX) new Airport Response Coordination Center (ARCC). The $13.9-million facility co-locates airport operations, airport police, and maintenance services personnel to deliver enhanced situational awareness for improved customer service and better management of operations and emergency response.

The Los Angeles World Airports (LAWA), the Los Angeles City department that owns and operates LAX, chose SDI, with over 20 years of live Category X airport command center expertise and a track record of rapidly delivering mission-critical security and command center systems and infrastructure, to act as its airport technology and operations integration team. During the design of the expedited 15 month project, SDI worked side-by-side with architects, construction teams and a dedicated, cross-functional LAWA team - including Facilities, IT, Police/Security, Operations teams, and Airport executives - hosting Concept of Operations (CONOPS) workshops to determine operational requirements that would drive the physical layout of the ARCC's 9,000 square foot facility, as well as its underlying technical architecture.

The ARCC's physical design accommodates airside and landside operations, Police and Construction & Maintenance Services divisions, as well as other governmental agencies, including the Transportation Security Administration. Additionally, a separate section of the ARCC, called the Incident Management Center, is activated during a major incident or airport emergency, with assigned workstations for managers of response teams. The IMC provides a collaborative environment with shared access to information used from event response through recovery, until the airport fully resumes normal operations -- reducing response time to incidents that could impact the traveling public.

The SDI-designed technical architecture empowering the ARCC spans 26 disparate technologies - including traditional security systems (video surveillance, access control, fire systems, and computer-aided dispatch), work management, gate and bus management, building automation, and geographic information systems (GIS). SDI rapidly tested, configured and deployed new state-of-the-art software and equipment, and integrated new systems with existing legacy systems and infrastructure.

"The single point of integration gives us a domain awareness that was not previously attainable with individual subsystems. For instance, we can view all CCTV cameras from a single workstation or on the video wall. We can see all types of alarms - fire & life safety, access control, CAD events - displayed together. We can automatically notify a pre-set group of people - at the same time - that an incident has occurred," states Dominic Nessi, Deputy Executive Director/Chief Information Officer at LAWA.

ARCC's integrated design is based on SDI's Situational Awareness Management Solution and Operational Network (SAMSON) model, featuring NICE's Situator physical security information management system - which shares informational and event-driven data, graphics and digital video data from all of the ARCC sub-systems on a shared video wall or on individual workstations - to provide a common operating picture to all of the ARCC users. Following its SAMSON model to bring the technology design full circle, SDI programmed CONOPS findings and Standard Operating Procedures (SOPs) into the business logic that drives the ARCC's Situator. When encountering a situation like a terminal evacuation and repopulation or a power failure, for instance, users are now automatically prompted through the approved procedure to respond to the incident and provided the information that they need to perform their job quickly, dramatically increasing efficiency and reducing response times.

"Bringing these groups together, in the same space, helps them get a broader understanding of how they are all impacted by events taking place across the airport. They can see what actions other teams are taking, hear what they are saying or what questions they are asking, as they manage their response to those events. Having this across-the-board improved awareness helps everyone to make better, faster, smarter decisions about their part of the response," states Jacqueline Anna Yaft, Deputy Executive Director of Operations and Emergency Management for LAWA.

Enforced by post-technology implementation training of ARCC users as part of SDI's extended tech support services, users have embraced the shared environment, and are proactively identifying new ways to leverage the center across the emergency response and operations areas. Plans to extend the NIMS-compliant ARCC technical platform are already underway, with planned initiatives - including SAMSON-enabled mobile field devices and further integration of LAX's badging, CCTV and enterprise asset management systems.

The dual-operational facility complies with the Federal Emergency Management Agency's National Incident Management System (FEMA NIMS), so that multiple levels of government can work efficiently and effectively together by eliminating redundancy and confusion during an emergency response. The LAX Airport Response Coordination Center also will serve as a crucial link to the City of Los Angeles Emergency Operations Center for comprehensive response, resource allocation and communication with city leaders.

About Los Angeles International Airport

Los Angeles International Airport (LAX) is the seventh busiest airport in the world and third in the United States, offering more than 565 daily flights to 81 destinations in the U.S. and over 1,000 weekly nonstop flights to 65 international destinations on more than 75 air carriers. LAX is the busiest origin-and-destination airport in the U.S., with more passengers beginning or ending their journeys at LAX than at any other U.S. airport. LAX is part of a system of three Southern California airports - along with LA/Ontario International and Van Nuys general aviation - that are owned and operated by Los Angeles World Airports (LAWA), a department of the City of Los Angeles that receives no funding from the City's general fund. In 2009, LAX served 56.5 million passengers, processed nearly 1.7 million tons of air cargo, and handled 544,833 aircraft operations (landings and takeoffs).

About SDI

SDI is a systems integrator that fuses information technology, security, operations and facility management to support critical organization systems and data by providing advisory services, technology delivery and SmartSourcingSM long-term support. With substantial private and public sector experience, SDI provides vendor-independent services and support to our nation’s critical environments to achieve a higher level of security, increase productivity and reduce operating costs. SDI embodies the technical breadth, depth of talent, and complex systems experience of a national, top-tier systems integrator - with a reputation of sticking with our projects until our obligations are met and our clients are successful. For more than 19 years, we’ve been there for our clients, and people are taking notice. Visit us at www.sdienterprises.com.

Contact

Media Inquiries:
Dawn Nash Pfeiffer, VP of Marketing
312.580.7516
dpfeiffer@sdienterprises.com

‍

Read more

Latest Insights from SDI

Discover more insights

Stay connected with SDI Presence.

Receive our latest resources, press releases, and stay up-to-date on the latest news.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Blogs
•
May 19, 2026
From AI to Agentic AI: The Essential AI Glossary
Blogs
•
May 16, 2026
From AI Chaos to Enterprise Control: SDI’s Top Takeaways from Knowledge 2026
News
•
May 16, 2026
Xchange Marks Apprentice Week with Enterprise IT Projects for Peoples Gas and Northern Trust
News
•
May 15, 2026
SDI Presence Announces Technology Apprenticeship Partnership with Technology Association of Georgia’s TAG Education Collaborative
Blogs
•
April 29, 2026
Why Data & CMDB Readiness Is Critical for AI
Blogs
•
April 28, 2026
From Data Chaos to Clarity: Solving the Public Sector Data Problem for AI Success
Blogs
•
April 14, 2026
Top Takeaways from ACI's Airports@Work 2026: Navigating Complexity in Mission-Critical Operations
Blogs
•
April 1, 2026
The Future of Maintenance: Integrating Preventive and Predictive EAM in 2026 
News
•
March 31, 2026
SDI Presence Appoints LaDarius Jackson as Vice President of ServiceNow Delivery
Blogs
•
March 24, 2026
From Data Lake to Data Swamp: Why Bad Data Poisons Every Decision 
News
•
March 18, 2026
SDI Presence Joins Western Regional Innovation & Technology Alliance (WRITA)
Blogs
•
March 3, 2026
Running ServiceNow Where Failure Isn’t an Option
News
•
February 3, 2026
SDI Presence names George J. Sperekas II Account Executive for Illinois SLED market 
Blogs
•
February 3, 2026
Escaping the IT Upside Down: How to Stop Tech Chaos Before It Takes Over
Blogs
•
February 3, 2026
ServiceNow SKO 2026 Takeaways: Delivering Ambition at AI Speed 
Discover more insights

Ready to transform your IT operations?

Contact to learn how our IT Managed Services can benefit your organization
Work With Us
Footer Background Image
Stay Connected with SDI.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

We'd love to hear from you! Please fill out the form and we'll get back to you as soon as possible.


[Placeholder text - Hubspot will create the error message]
[Placeholder text - HubSpot will replace this with form submitting text]
Thanks for submitting the form.
Services
IT Managed Services
Advisory & Consulting
ServiceNow
Enterprise Data & AI
Enterprise Asset Management
Public Safety
Xchange
Industries
Government
Utilities
Aviation
Transportation
Public Safety
Commercial Real Estate
Banking, Financial Services 

& Insurance
Manufacturing
About SDI
About Us
Locations
Leadership
History
Careers
Diverse Partnerships
Resources
Blogs
News
Videos
White Papers
Case Studies
X - TWITTER
INSTAGRAM
LINKEDIN
FACEBOOK
© 2026 SDI All rights reserved
Terms of Service
Privacy Policy
Website by Foursets with love