By Celeste Rudd, ServiceNow Solutions Sales Manager
At the ServiceNow® World Forum in Dallas, ServiceNow® introduced the highly anticipated Xanadu release. Built to meet the unique demands of various industries, Xanadu brings powerful new capabilities driven by GenAI and cutting-edge technology. Here are three major innovations that stand out: Now Assist, RaptorDB, and Asset Management.
- Now Assist with GenAI: Empowering More Industries
Xanadu’s Now Assist leverages GenAI to deliver industry-specific solutions. For financial services, it accelerates the dispute resolution process through new innovative functionalities like dispute summarization and a new cardholder dispute portal. This means workers spend less time looking through files, and customers are happier because problems and issues are solved faster. Imagine reducing dispute resolution times, empowering agents to focus on meaningful work, and boosting customer satisfaction all at once. If Xanadu can do this for the Banking and Finance industries, imagine what it could do for other industries and your organization.
- RaptorDB: A Data-Driven Database
At the heart of Xanadu is RaptorDB, ServiceNow’s new database technology. Designed to help teams work with data better and quicker, it reduces the time needed for analytics, reporting, and filtering. Together with NowAssist, it enables intuitive, conversational interfaces for your team to create data visualizations and auto-reply to emails/ chats. With RaptorDB, it’s about saving time on routine tasks and empowering everyone within your organization to leverage data.
- Asset Management: Making Things Run Better
Xanadu takes Asset Management to the next level with a suite of powerful innovations designed to optimize efficiency and reduce costs. Imagine having software inventory analytics that not only detects version sprawl and end-of-life risks but provides instant, day 0 insights into your entire software environment. You can proactively address issues before they become problems. Then there’s SAP Digital Access Management, giving you a crystal-clear view of your digital access usage, ensuring compliance while optimizing entitlements with a few clicks. And for those managing AI costs, AI Spend Management offers deep insights into your AI spend—comparing platforms and providing real-time alerts so every dollar contributes to your strategic goals. Finally, inventory picking with indoor maps revolutionizes order fulfillment, turning what was once a time-consuming task into a seamless, guided experience with interactive maps that boost accuracy and speed. These innovations don’t just improve asset management—they transform it.
Eager to harness the complete capabilities of ServiceNow® for your business? Interested in learning more about Xanadu? SDI is at your service—reach out to us today!
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