City IT Managed Services
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Change Management for Utility Billing Relief

A City’s Water Utility contracted SDI to provide water, sewer, and tax billing relief to the City’s non-metered customers through billing modifications

Enterprise Application Implementation – Project Management, Change Management, Testing and Training

A natural gas Utility client contracted SDI to develop a multi-year four-tower, multi-vendor project that began in 2018 and is expected to conclude in 2022.

Information Systems Master Plan for Water Utility District

A Water Utility District contracted SDI to conduct an Information Systems (IS) Master Plan.

Work and Asset Management System Assessment

The City’s Utilities Department contracted SDI to conduct an assessment for a Work and Asset Management Solution.

Cybersecurity Assessment for Water Utility

A Water Utility needed a cybersecurity assessment for its District’s IT and SCADA environment. The SDI team was tasked with identifying common vulnerabilities and exposures...

Advanced Video Surveillance for Power Utility Tower Light Monitoring

A large power company has a high voltage power line that spans nearly 2.5 miles, with five towers in the water and two additional towers...

Water Billing and Customer Information System

A major water Utility contracted SDI to perform Banner Database Migration effort will involve the conversion of 600-plus forms from Client Server Forms 6i to Web...

Work and Asset Management Assessment

A major utility contracted SDI to establish a high-level requirements definition, high-level technical blueprint, cost estimates, and implementation plan for the Long Cycle Work Asset...

IT Managed Services for City Water Department

SDI provides an embedded managed services team to meet 100% of the systems performance requirements as required by this critical City system.

Refuse Utility Billing System Integration

Major utilities firm sought Advisory services from SDI as SDI is currently providing technical support and maintenance to the their Banner Customer Information System (CIS).

Wastewater Utility IT Assessment and Strategic Plan

SDI delivers advanced IT consulting support for major public utility district.

Gas Utility Work Asset Management Assessment

SDI delivers a high-level requirements definition, high level technical blueprint, cost estimates and implementation plan for utility firm.

Electric Utility IT Portfolio Management and Project Management Office

A power utility company sought a trusted advisor to assist with the strategy, procurement, implementation, and change management aspects of their evolving enterprise IT portfolio.

Water Utility Customer Billing System

SDI Presence was contracted in 2010 to provide 24×7 production support Customer Information (CIS System)/Utility Billing System and 20+ interfaces (contract still active today).

IT Managed Services for a Large Thermal Utility

SDI was contracted to manage the daily information operations of a 200-component Local Area Network (LAN) for the world’s largest interconnected District Cooling System, helping...