Challenge
A coastal city fire department relied on multiple backend systems to support emergency response, staffing, and operational reporting. However, these systems operated independently, preventing leadership from correlating data across platforms to understand operational efficiency, measure current service demand, or forecast future resource needs.
Without an integrated analytics solution, the department lacked real-time insight into response performance, unit utilization, hospital wait times, and staffing trends, limiting its ability to make informed, data-driven decisions.
Solution
SDI designed and implemented a cloud-based Business Intelligence platform using Power BI to consolidate data from multiple operational systems into a single analytics environment. The solution integrated data from Computer Aided Dispatch, Records Management, Time and Attendance, Learning Management, electronic patient care reporting, and Fire Inspection systems.
Using native connectors and automated ingestion processes, SDI enabled near real-time dashboards and reporting that provided a unified operational view of emergency services activity and workforce performance.
Services Delivered
- Business Intelligence platform architecture and implementation
- Integration of CAD, RMS, Time and Attendance, LMS, inspection, and hospital care data sources
- Automated data ingestion and processing using Power BI connectors
- Dashboard and reporting development
- Operational performance analytics (response time, unit activity, staffing, overtime, and wait times)
- Heat map and geographic activity analysis
- End-user training and knowledge transfer
- Ongoing system support, maintenance, and enhancement
Benefit
The department gained a comprehensive view of its operations, enabling leadership to understand true resource utilization and accurately measure emergency response performance. Response times could be evaluated against industry benchmarks, while staffing and overtime trends became transparent and actionable.
Public-facing reports increased transparency and accountability, and the analytics platform supported long-term strategic planning by providing reliable insight into service demand patterns and future operational needs.
