Challenge
A major tollway authority in Northern Illinois operates nearly 300 miles of interstate tollways, managing billions of dollars in annual transactions and serving millions of travelers. The organization needed guidance and support for technology planning, program and project management, system administration, and technical writing to maintain and enhance its infrastructure.
Key challenges included identifying and implementing a comprehensive technology strategy, managing complex IT projects, ensuring system stability, and supporting ongoing operational and process improvements to enhance safety, efficiency, and customer service across the tollway system.
Solution
A long-term partnership was established to provide professional services focused on technology planning and project coordination. The approach included comprehensive assessments of the existing technology environment, strategic planning for IT infrastructure, and support for Oracle databases and application development.
Project management services guided technology enhancements, including system upgrades, infrastructure improvements, and process re-engineering. SDI supported the implementation of change management and development methodologies, ensuring that all projects aligned with the tollway’s operational goals and long-term vision.
Services Delivered
- Technology environment assessment and strategic planning
- Oracle database and application development support
- Program and project management for technology enhancements
- Process re-engineering and change management support
- Professional writing and technical documentation
- Coordination of multimillion-dollar system and infrastructure projects
Benefit
Through these services, the tollway authority successfully implemented strategic system and infrastructure upgrades, improving congestion management, travel safety, and corridor operations. Process improvements and project management support strengthened operational efficiency, stability, and scalability of the technology environment. By providing ongoing guidance and technical oversight, SDI enabled the authority to achieve its long-term vision while maintaining reliable service for customers and stakeholders.
