Challenge
A major U.S. city’s Department of Aviation required a dedicated and responsive partner to manage the installation, maintenance, repair, and technical support of its mission-critical integrated safety and security systems at two major airports. The system encompassed access control, ID badging, video surveillance, and computer-aided dispatch functionalities, supporting coordination among police, fire, emergency medical services, and airport security.
The department faced the challenge of maintaining a highly complex infrastructure that included tens of thousands of badge holders, thousands of access points, and thousands of cameras, all while integrating emerging technologies and ensuring uninterrupted operations. Additionally, the department required on-site technical support, inventory management, and system upgrades without escalating costs.
Solution
SDI provided comprehensive technical services to maintain and enhance the Integrated Safety, Security, and Operations Communications and Control System (ISSOCCS). This included the development and integration of digital facility maps with the Computer-Aided Dispatch system, event management database development, and ongoing support for access control, ID badging, and video surveillance systems.
The team deployed 35 on-site personnel to manage preventative maintenance, field device moves, software configuration, vendor contract management, and end-user training. SDI also implemented new technologies over time, including biometrics, wireless card readers, intelligent video, license plate recognition, and advanced networking, while ensuring seamless integration and continued system reliability.
Services Delivered
- Digital mapping integration for Computer-Aided Dispatch using Hexagon MGE and ESRI ArcGIS
- Event management database development for public safety and airport security
- ID Badging support for ~50,000 badge holders
- Access control management for 2,400 points
- Video support for 5,900 cameras with 3PB of storage
- Maintenance of 250 desktops and servers
- Daily preventative maintenance, field device updates, and vendor service management
- Application configuration, development, and end-user training
- 24x7 emergency on-call support
- On-site technical staff and implementation teams for major hardware/software projects
Benefit
SDI has provided uninterrupted maintenance and technical support for the ISSOCCS system since 1991, consistently managing a growing infrastructure without increasing support costs. The team successfully integrated new technologies such as biometrics, intelligent video, and license plate recognition while expanding system capabilities to meet evolving security needs.
The city benefits from a highly reliable, fully integrated safety and security system that supports coordinated response across police, fire, emergency medical, and airport security operations. The solution ensures operational continuity, enables technology modernization, and maintains cost efficiency while supporting the safety of millions of passengers annually.
