Solution
The agency partnered with a technology services provider to develop a comprehensive IT strategic plan and innovation roadmap addressing both immediate operational needs and long-term modernization goals.
Working closely with agency stakeholders, the provider delivered advisory services, business and technical analysis, and detailed implementation planning for mission-critical public safety systems. This included development of strategic plans for information management, geographic information systems, and computer-aided dispatch and mobile platforms.
In addition to strategy development, the team supported procurement and contract administration for major technology initiatives and provided full project management and implementation services. This ensured that large-scale system upgrades—such as dispatch modernization and 9-1-1 replacements—were executed in a structured, compliant, and cost-controlled manner. The provider also led cross-functional working groups to guide emerging vehicle and field technology initiatives.
Services Delivered
- IT strategic planning and innovation roadmap development
- Agency-wide information management and operational recovery planning
- GIS strategic planning and time-recording analysis
- Business requirements definition and business process documentation
- Process gap analysis, feasibility studies, and economic analysis
- Special project reporting and budget change proposals
- Procurement and contract administration for major public safety systems
- Program and project management office (PMO) services
- Computer-aided dispatch (CAD) implementation and modernization
- Mobile and in-vehicle technology upgrades
- 9-1-1 system replacements and technical environment refresh initiatives
- Overall solution design, system configuration, and infrastructure upgrades
- Oversight of vendor development, testing, training, and site implementations
- Change management, vendor management, and budget management
Benefit
The agency successfully modernized multiple mission-critical public safety systems while maintaining operational continuity across the state. Strategic planning and disciplined project execution enabled major initiatives to be delivered on time and within budget, even within a highly regulated government environment.
The organization strengthened its ability to respond to emergencies, improved coordination across field operations, and advanced long-term technology planning to support officer safety and public protection. The provider’s contributions were formally recognized for outstanding service on a major dispatch modernization project, underscoring the value of a structured, strategic approach to public safety technology transformation.
