Project Description
One of the largest cities in the United States needed to implement Software Asset Management and Hardware Asset Management on the ServiceNow platform. Because ServiceNow requires their customers to stay within 2 versions of the current release of the platform, a fast upgrade time was essential to help the city begin utilizing all the latest features and benefits that the platform provides.
Client Objectives
The City needed a partner to help them shorten the San Diego upgrade time while maintaining full testing coverage of the platform. They required:
- Technology Implementation
- Managed Services
- Testing
Services Delivered
The SDI Team developed automated tests to shorten the time to upgrade while retaining all testing capabilities. SDI provided ServiceNow technical resources including:
- ServiceNow Architect
- ServiceNow Development Team
Project Results
- Faster San Diego ServiceNow upgrade time
- Regulatory compliance maintained
- Organizational capabilities accelerated
