Challenge
A regional public transit agency operating multiple bus routes and serving nearly one million riders annually required dependable IT managed services to support daily operations. The organization relied on technology for scheduling, communications, and administrative functions, but lacked the internal resources to fully manage desktop support, system administration, and cybersecurity needs.
The agency sought a partner that could deliver responsive help desk services, stabilize its IT environment, and provide strategic guidance through a part-time virtual CIO model. The solution needed to address both immediate operational support and longer-term modernization initiatives.
Solution
SDI implemented a comprehensive managed services program that included desktop support, help desk services, server and network administration, and virtual CIO advisory services. The engagement focused on maintaining system reliability through proactive patching, security controls, and centralized user management.
In parallel, SDI supported modernization efforts by migrating on-premises productivity tools to a cloud-based platform and enhancing email security and disaster recovery capabilities. Strategic guidance from the virtual CIO helped align technology investments with operational goals while improving governance and long-term planning.
Services Delivered
- Desktop support and Office 365 administration
- Management of desktop applications and OS patching
- Endpoint security
- Help desk services
- Server support and system administration
- Active Directory, DNS, DHCP, and Group Policy administration
- User account management and file access controls
- Network administration for switches and firewalls
- Software license procurement
- Migration from on-premises productivity tools to M365
- Email security (anti-malware, anti-spam, data loss protection)
- Disaster recovery planning and support
- Virtual CIO advisory services
Benefit
The managed services program improved system stability, security, and end-user support while reducing operational risk. Modernization initiatives strengthened email security and disaster recovery readiness, and the addition of virtual CIO services provided strategic direction for future technology investments. Together, these improvements enabled the agency to focus on delivering reliable transit services while maintaining a secure and well-managed IT environment.
