Challenge
A coastal city in Southern California, home to approximately 23,000 residents and welcoming six million visitors annually, faced a critical public safety technology challenge. Its existing Computer-Aided Dispatch (CAD), Records Management System (RMS), and Mobile System had reached end-of-life, limiting the ability of Police, Fire, and Marine Safety departments to efficiently manage operations.
The city needed a replacement system capable of supporting current workflows while addressing broader operational concerns, including radio system coverage, redundancy, and infrastructure improvements. Ensuring that the new solution met the needs of multiple public safety departments was essential for maintaining reliable, high-quality service for both residents and visitors.
Solution
A comprehensive needs analysis was conducted to define the technical requirements for a replacement CAD/RMS/Mobile system. Similar use cases were assessed, and workflows and user satisfaction were analyzed to ensure the proposed solution would meet operational demands.
The approach included developing vendor evaluation criteria, assisting in the scoring of proposals, and creating a short list of potential vendors. Product demonstrations were arranged using the city’s specific police department workflows, ensuring that each solution could meet real-world operational requirements. The process concluded with vendor scoring, negotiation support, and selection of the solution that best aligned with the city’s technical and operational needs.
Services Delivered
- Needs analysis and workflow assessment for Police, Fire, and Marine Safety departments
- Development of technical requirements for RFP
- Vendor evaluation criteria creation and scoring assistance
- Shortlisting and coordinating product demonstrations
- Support for vendor negotiations and final selection
- Project management responsibilities for system implementation
Benefit
The city successfully selected a new public safety CAD/RMS/Mobile system that met the needs of multiple departments and improved operational readiness. With expert guidance through the selection process, the city ensured the chosen solution could support current workflows, address technical gaps, and provide a foundation for future improvements. SDI continues to support the city in managing the implementation of the new system, ensuring a smooth transition and enhanced service delivery for public safety operations.
