Cecelia Bolden is a recognized leader in the systems integration arena, having designed and delivered numerous systems ranging from small custom solutions to enterprise-wide solutions.
Ms. Bolden’s history includes 30 years of experience in the information systems industry with Accenture, Oracle Corporation, MCI/WorldCom, marchFIRST, and divine, Inc. as well as a host of clients in both government and private sectors. Her specific expertise includes workforce management solutions, quality management, project management, packaged software implementations, customer support, and custom system design and delivery.
Cecelia is the Chief Experience Officer (CXO) and leads the Diversity, Equity, and Inclusion and Corporate Social Responsibility Programs at SDI. She is responsible for ensuring each aspect of the business contributes towards a positive engagement between the brand and the consumer. She does this by leveraging her vast experience in Operational Improvement, which allows her to direct and manage the development and implementation of business processes, systems, and change initiatives that focus on re-organizing operations and improving operational performance.
Part of her responsibilities to ensure an optimal experience for SDI employees. She understands that there is a reciprocal relationship between the employee journey and the experience delivered to the customer. The satisfaction and well-being of employees are essential for guaranteeing customer satisfaction and turning those customers into brand ambassadors which is why she employs the use of a Learning Management System which focuses on helping the SDI employee to understand the company’s culture as well as professional development.
Connect with Cecelia on LinkedIn.