Why SDI Presence?

We don’t just implement ServiceNow—we help you run smarter, leaner, and safer by aligning technology with what matters most: business outcomes.

Many organizations invest heavily in ServiceNow but struggle to maximize its value. SDI transforms that investment into a strategic asset. We go beyond simple implementation, focusing on deep organizational integration. This includes aligning ServiceNow workflows with your core business objectives, driving measurable returns through optimized processes, and ensuring user adoption through strategic and organizational change management.

  • Seamless Integration & Adoption – We align ServiceNow with your business objectives for optimal efficiency.
  • End-to-End Support – From strategy and implementation to managed services, we ensure long-term success.
  • Business-First Approach – More than deployment, we focus on transformation and process improvement.
  • Proven Methodologies – Leveraging ServiceNow’s Center of Excellence and Now Create, we reduce risk and accelerate results.
  • Adoption: hands-on change management” and “targeted training plans to accelerate user engagement and ROI

Customized packages tailored for your needs

ServiceNow
Essentials

☒ Incident Management
☒ Knowledge Management
☒ Agent Workspace
☒ Problem Management
☒ Workflow Data Fabric – Integrations
☐ Service Request Management
☐ Now Mobile
☐ Agentic AI
☐ Configuration Management
☐ Change Management

ServiceNow
Essentials+

☒ Incident Management
☒ Knowledge Management
☒ Agent Workspace
☒ Problem Management
☒ Workflow Data Fabric – Integrations
☒ Service Request Management
☒ Now Mobile
☐ Agentic AI
☐ Configuration Management
☐ Change Management

ServiceNow
Accelerate 360

☒ Incident Management
☒ Knowledge Management
☒ Agent Workspace
☒ Problem Management
☒ Workflow Data Fabric – Integrations
☒ Service Request Management
☒ Now Mobile
☒ Agentic AI
☒ Configuration Management
☒ Change Management

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Common Challenges We Solve

At SDI Presence, we tackle ServiceNow’s toughest challenges to help you scale, optimize, and secure your IT operations.

Manual, Inefficient Workflows & Poor Visibility
Manual processes, hard-to-find data, shadow IT

Cost Pressures & Underused Tools
Unused licenses, duplicated tools, compliance gaps

Disconnected Teams & Systems
IT and OT operating in silos, poor cross-functional collaboration

Low Adoption & Skills Gaps
Lack of internal champions, poor onboarding experience

Who We Serve

We specialize in helping:

  • Enterprise & Mid-Enterprise organizations (350+ employees, $250M+ revenue)
  • Regulated & High-Risk Industries like Financial Services, Energy, and Government
  • Complex IT environments with compliance demands, data separation, and multi-instance ServiceNow setups
  • Growth-oriented companies managing M&A, multi-entity structures, or global scale

Where Strategy Meets Execution

  • Drive Real Business Impact: We align ServiceNow to business priorities, not just IT needs
  • Bridge IT and OT: Optimize both digital and physical infrastructure with unified operations
  • Full-Spectrum Governance: From assets to audits, we cover ITAM, EAM, IRM, and SecOps.
  • Hands-On Partnership: More than consultants—we roll up our sleeves with you.

Who Trusts SDI Presence?

Join 250+ organizations who rely on SDI to get more from their ServiceNow investment—faster. 

Large U.S.
Seaports

Leading Global
Airlines

Major U.S. Municipal Governments

Large U.S. Airports,
Including Category X

Let’s Unlock the Full Value of ServiceNow—Together

Are you ready to unlock the full potential of your ServiceNow investment? Let’s discuss how SDI Presence can help your organization streamline workflows, reduce costs, and drive efficiency.

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