SDI Awarded Enterprise-Wide Technical Support Services Contract for Chicago Transit Authority
January 29, 2013
Chicago, August 15, 2012 — SDI (System Development.Integration, LLC), a leading systems integrator specializing in high-availability infrastructure for critical operations, announces that it has been contracted by the Chicago Transit Authority to manage its enterprise-wide Technical Support Services program. The contract is valued at over $24M over a five-year term, with two, one-year options.
The CTA operates the nation’s second largest public transportation system, covering the City of Chicago and 40 surrounding suburbs. With approximately 1,781 buses operating over 154 routes and 1,200 rail cars operating over eight routes, CTA averages about 1.7 million rides per weekday
This new contract replaces and expands SDI’s prior Integrated Support Services (ISS) contract with the CTA, which included 24 x 7 support of network devices, desktop management and maintenance of the Authority’s Active Directory and messaging environment. SDI services have now been extended to cover all of the CTA enterprise, increasing support from 35 locations to over 190 locations and quadrupling the number of network devices monitored. Support requests from the Authority’s system users across the City will be directed to the SDI Help Desk via phone, email and self-service web portal.
SDI has over 19 years of experience in designing, deploying and managing complex, large-scale, mission-critical infrastructure for government organizations such as the Chicago Public Schools, Illinois State Toll Highway Authority, and O’Hare and Midway International Airports. In addition to providing support services to the Authority, SDI has a long history of delivering technology to the CTA, including the design and implementation of its Maintenance Manager Information System infrastructure, Active Directory migration and support, and project management oversight of a six-month, rapid installation of over 1,500 cameras across its rail platforms. For the past 7 years, SDI has met 99.9% of contracted service level agreements (SLAs) for the ISS program, and has consistently reported a 96% user satisfaction rating.
“We are pleased to extend our partnership with the CTA, and look forward to arming the Authority with both emerging trends and proven technical solutions as it looks to maintain high performing, resilient, and efficient technology infrastructure,” states David Gupta, CEO of SDI. “The SDI Team views this award as a testament to our firm’s commitment to working with our clients to provide premium, critical services while aggressively identifying additional value along the way.”
SDI is a systems integrator focusing on mission-critical systems and infrastructure of organizations that are directly impacted by Homeland Security issues. With substantial private and public sector experience, SDI provides vendor-independent advisory services, technology delivery and SmartSourcingSM long-term support to our nation’s critical environments to achieve a higher level of security, increase productivity and reduce operating costs. SDI embodies the technical breadth, depth of talent, and complex systems experience of a national, top-tier systems integrator – with a reputation of sticking with our projects until our obligations are met and our clients are successful. For more than 19 years, we’ve been there for our clients, and people are taking notice. Visit us at www.sdienterprises.com.
Dawn Nash Pfeiffer, VP of Marketing