SDI Announces 2010 Quality Performance Metrics
January 29, 2013
Customers Report 97% Cumulative Satisfaction Rating with SDI-Delivered Services across Practice Areas
CHICAGO, December 15, 2010 — SDI (System Development.Integration, LLC), a systems integrator specializing in mission-critical public sector technologies and infrastructure, reports its corporate Quality Relationship Management (QRM) program’s cumulative customer satisfaction results throughout 2010, with clients scoring SDI’s services at a 97% approval rating.
The third annual QRM Report was compiled across the SDI client base, with customers from each of SDI’s practice areas – Safety and Security, Networks and Infrastructure, Enterprise Performance, and its Real Estate niche practice – participating. On a quarterly basis, SDI QRM staff evaluates customers’ opinion of the quality of professional services delivered by the firm according to three categories: Corporate Quality, including reliability, customer support, and responsiveness criteria; Project Performance, including timeliness of delivery, communications, and accuracy of service delivered; and Project Team’s personnel quality, quantity and impact of continued learning. Within each client, interviews are conducted with stakeholders ranging from technical user level to executive management.
The firm’s clients repeatedly cited SDI’s project teams’ knowledge base – including highly technical skill set, understanding of client industry regulations, and awareness of emerging technologies – as making a significant impact on its own operational success. Survey results indicate that SDI’s responsiveness and its Teams’ consistent enthusiasm to “go above and beyond in order to make a project successful” were leading factors in guiding client organizations through successful technology implementations.
“It’s the consistent quality of their response that stands out, no matter who on my SDI Team that I reach out to,” states an SDI federal government client who has been working with SDI for over six years. “I can get ahold of who I need to, without jumping through hoops. The whole organization is set up to deliver a quality response – from service calls to more general, conceptual questions – very quickly.”
SDI has been conducting its QRM surveys since 2008 and has exceeded the previous year’s score every year. “What is most impressive is that nearly 100% of our customers indicated that they would recommend SDI to others, which is the highest praise that a business can expect,” states David A. Gupta, SDI President. “The QRM results enforce the SDI Team’s commitment to bringing our clients impactful innovation, great service, at a great value.”
SDI is a systems integrator that fuses information technology, security, operations and facility management to support critical organization systems and data by providing advisory services, technology delivery and SmartSourcingSM long-term support. With substantial private and public sector experience, SDI provides vendor-independent services and support to our nation’s critical environments to achieve a higher level of security, increase productivity and reduce operating costs. SDI embodies the technical breadth, depth of talent, and complex systems experience of a national, top-tier systems integrator – with a reputation of sticking with our projects until our obligations are met and our clients are successful. For more than 19 years, we’ve been there for our clients, and people are taking notice. Visit us at www.sdienterprises.com.
Dawn Nash Pfeiffer, VP of Marketing