Delivering SLA- based Security Technology Services with a Single Point of Accountability
For more than 16 years, SDI has worked closely with banks as a trusted partner, delivering end-to-end security solutions to help safeguard banks against both internal and external threats, allowing them to better serve their customers and meet OCC compliance requirements. The SDI Team also designs and services security systems for our bank clients’ cash vaults and US Government process facilities.
SDI is a one-stop shop to deliver unmatched security technology services to banking organizations: a dedicated account manager as a single point of contact for all inquiries – from service calls to billing. A team of service technicians that are well-trained in our clients’ chosen security products and take pride in their work, owning their designated branches and speaking with their client staff on a regular basis. Limited use of subcontractors to maintain direct accountability and reduce delays in incident resolution. And a full-service security technology design team to assist our banking clients with architecting bank branches of the future and smart bank configurations.
SDI specializes in a range of technologies that keep branch banks running securely and efficiently, including:
The SDI Team works with all major security technology systems utilized in the banking industry, and holds certifications and deep working relationships with several leading products including March Networks, Pacom and Verint. SDI’s client portfolio includes some of the industry’s leading branch banks including a national commercial bank with more than 3500 branch locations.
The SDI Team has a proven track record of meeting very stringent SLA requirements for our banking clients. SDI tracks performance metrics to provide our customers impactful information to better mange their business, such as data-driven decisions on equipment replacement vs. repaid strategies. We provide daily, weekly, monthly and quarterly reports to satisfy internal deliverables and OCC compliance, tailoring our reports by region, type of work and other client requested variables.
Contact us to learn more about SDI’s ability to improve the security and IT performance throughout your bank locations.