Managed Services Programs that Improve Service Performance and Drive Transformation
The demands on your enterprise IT systems and infrastructure increase every day. End users require more responsive and streamlined IT support. Departments demand access to newer, digital cloud technologies. Corporate stakeholders expect IT to enable greater innovation, while keeping costs down. The right managed services partner for your organization’s evolving applications, infrastructure, security and data should produce immediate impact as well as long-term strategic advantage.
For over 20 years, SDI has delivered value-driven managed services programs that optimize our clients’ technology environments. SDI simplifies multivendor technology environments through our single point of contact and accountability. Governed by client-tailored service level agreements and driven by dedicated PMP-certified Project Managers, SDI’s managed services programs increase user satisfaction and service quality while reducing IT operating costs. Each SDI Managed services program includes regular advisory services to keep our clients on pace with technology advances, with regular value audits and roadmaps to achieve digital transformation. From our risk-mitigating transition approach through our industry-leading toolset, SDI delivers a range of managed services programs to address your organization’s IT environment:
- IT Infrastructure Managed Services: Proactive 24×7 service desk, NOC and data center services to optimize performance
- Applications Managed Services: Ensuring availability of core business applications while identifying opportunities to extend their business value
- Managed Security Services: Advanced MDR and SIEM services to meet your security operations and compliance goals
- Real Estate Managed Services: Accurate square footage accounting across your property portfolio to support real estate property management, leasing and security operations
- Talent Augmentation: Rapid access to vetted business and IT professionals certified to meet your organization’s immediate needs
- ITSM Consulting: ITIL expert-led IT Service Management consulting services to enhance your existing in-house or third-party IT support function
SDI’s managed services programs include transparent, metrics-based reporting. Our managed services teams are staffed by diverse, highly-certified professionals that address the entire IT life-cycle, including business process consultants, networking engineers, and cyber security experts.
Contact SDI to learn more about how our managed services programs can drive your existing and future IT investments for maximum value, performance and competitive advantage.