SDI provides an unmatched commitment to the quality and delivery of critical and impactful systems.
At SDI, our customers’ safety, security and satisfaction are of paramount importance. We perform as a true business partner and trusted advisor to our customers, listening and working together to design, deliver and optimize the right solution for their security and revenue generation needs.
SDI offers the comprehensive services demanded by today’s security technologies and that lie beyond the scope of traditional security providers, all while keeping quality and customer satisfaction a priority.
How we ensure the quality of our solutions
The three aspects of SDI’s Quality Program (SDIQ) are customers, culture and continuous improvement. SDI knows that a customer’s impression of quality begins from the initial contact with SDI and continues throughout the life of the relationship. Every department at SDI continuously strives to improve the quality of their operations. Our value-based approach relies on service dimensions like reliability, responsiveness, assurance, empathy and tangibles.
SDIQ’s objective is continuous improvement of principles including:
- Customer Focus: Addresses both the external and internal customers’ needs
- Process Improvement: Encompasses the lifeblood of an organization wishing to sustain growth
- Total Involvement: Represents the vehicle through which the organization completes the daily activities that accomplish the first two principles
Contact us for more information about working with SDI.